Hotel and Restaurant Management
Resume:
Jann Leian M. Saagundo
Doha
*.*********@*****.***
Work Experience
OFFICE ASSISTANT
Hardstone Marble Company - Doha
March 2020 to Present
Recording timesheets and salary sheets.
Handling outbound calls.
Managing filing system.
Recording of received and delivered materials
Processing invoice and receipts
Greeting clients and visitors as needed.
Updating paperwork, maintaining documents and word processing.
Performing general office clerk duties and errands.
Maintaining supply inventory.
Maintaining office equipment as needed.
Aiding with company engineer and foreman.
Experience as a virtual assistant.
Creating, maintaining, and entering information into databases.
Recording and Updating site costs and other expenses.
Providing pre and post order support to customers. eg: Quotations, Lead-time check, claim processing
SPA ATTENDANT
La Cigale Hotel - Doha
May 2017 to March 2020
Worked closely with the department head, and supervisors recommending program changes as necessary.
Supervised staff and created work schedules.
Reported any necessary repairs to the engineering department.
Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.
Provide orientation tour, explaining spa amenities offered and answering guests’ questions.
Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility area.
Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets.
Ensures adequate stock of supplies and equipment; inform management when stock is low.
Review guest appointment/schedules as needed.
Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently.
Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests.
Maintain complete confidentiality in all guest matters in accordance with company policy;
Handle guests’ questions and concerns professionally and courteously.
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in and support training and staff meetings for the spa.
Assist in all areas of spa operation as requested by management.
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
BPO (Call Centre Agent)
Supportsave Philippines - Cebu City, Philippines
December 2016 to April 2017
Managing incoming calls and customer service inquiries
Generating sales leads that develop into new customers
Identifying and assessing customers’ needs to achieve satisfaction.
Promote products and services.
BPO (Call Centre Agent)
Qualfon Philippines - Doha
June 2016 to December 2016
Customer service representative Serves customers by providing product and service information; resolving product and service problems. Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking.
Education
Bachelor of Science in Hotel and Restaurant Management Saint Michael College of Caraga – Philippines
JUNE 2012 – APRIL 2016
Skills
Active listening
Communication
Computer skills
Customer service
Interpersonal skills
Leadership
Management skills
Problem-solving
Time management
Transferable skills
Certifications and Licenses
Front Office Services National Certificates II
Performing computer operations
Performing workplace and safety practices
Providing effective customer service
Receiving and processing reservations
Operating computerized reservations system
Providing accommodation reception services
Conducting night audit
Providing club reception services
Providing porter services
Basic Training
Present
Personal survival techniques
Fire prevention and fire fighting
Elementary first aid
Personal safety and social responsibility
FOOD and BEVERAGES NC II
Present
Provide customer service
Take orders
Serve food and beverages
Clean and prepare tables
Process payments
Core:
Being able to stand and walk for long periods of time
Having the capacity to lift heavy items on occasion
Providing excellent customer service
Obtaining appropriate food and beverage licenses
Possessing general math skills
Having some sales ability
Barista NCII
Present
Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers.
Packaging food and beverages for sale.
Selling coffee and tea blends and brewing equipment, highlighting the differences between items and educating customers about brewing methods.
Cleaning and restocking work and dining areas, emptying trash, and sanitizing equipment and utensils.
Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
Updating signage and displays to attract customers.
Taking inventory and replenishing items in display cases, at tables, or behind the counter.
Working in as part of a fun, high-energy team.
Adhering to all food safety regulations and quality controls. FOOD HANDLER CERTIFICATE
Present
HOUSEKEEPING NC II
Present
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