Employee Relations Manager

Carmel Ann Fernandes

Mobile No. : +91-900*******

E-Mail: ************@*****.**.**

A Human Resource professional, with more than 13 years of experience in various aspects of HR with an in- depth knowledge and experience in implementation of HR processes. Currently managing the HR Advisory role for South West Asia. CORE COMPETENCIES

HR Strategy and Business HR

Implementing of HR policies.

Developing business strategies and aligning them with the human resource of the organisation.

Managing and over-seeing smooth functioning of HR Operations including HR Compliances.

Member of the South West Asia Leadership Team.

Talent Acquisition

Responsible for ensuring that there is always a place for the right talent to be associated with the organisation.

Compensation and Benefits / Performance Appraisal

Undertaking salary fixation for the new hires and facilitating services related to compensation and benefits.

Regularly updating the salary bench-marking against industry norms.

Compiling appraisal data, its presentation to the management, discussions on increment percentage allocation and promotions and executing final decision by preparing the final announcements. Employee Relations

Establishing contacts and negotiations to maintain a harmonious relation between management and employees.

Legal and Compliance

Collection of ESIC nomination forms and processing temporary Insurance numbers online.

Follow-up & co-ordinating with employees for Pehchaan Card for employees and their dependants.

Assisting employees with PF withdrawal and transfer processes.

Submission of PF and ESIC half yearly and annual returns.

Renewing licences of contract labour on timely basis.

Handling statutory inspections being carried out at various branch offices. CAREER SCAN

March 2019 – till date

Lloyd’s Register Marine & Inspection Services

Designation: Human Resources Manager – South West Asia Role & Responsibilities:

Advisory Role

Operations & Analysis

Leading HR projects across geographies (South West Asia)

Facilitate and Support Cultural Development

Managing HR Projects

Employee Engagement

People Management

Assisting in Compensation Benchmark analysis.

Timely review of the HR Policy document.

Partnering with the Talent Acquisition team to ensure adequate and timely staffing Business HR

Closely worked with the Area Management on optimum utilization of current human resources assets.

Member of the South West Asia Leadership Team (SWALT) and responsible for taking collaborative administrative management decisions.

Partnering with leaders on leadership capabilities of their team member for effective Succession Planning.

Facilitate, deliver and manager PPP Training

Put in place a programme for Rewards & Recognition to create employee engagement. October 2015 – March 2019

Burgundy Hospitality Pvt. Ltd.

Designation: Manager - Human Resources

Role & Responsibilities:

Leading the Human Resources team for the organisation Strategic HR

Formulation and implementation of the HR Policy.

Re-structuring of the recruitment, on-boarding and payroll process.

Conducted and facilitated trainings for sales & non-sales staff. Business HR

Closely worked with the Directors on strategizing current and new business keeping in mind the Company’s human resources.

Played a vital role in developing fresh job descriptions, skill set as per the requirements of the new Brands launched

Managed the complete Labour and Statutory Compliances for the retail outlets and the Corporate office. Team Management

Responsible for growing and grooming HR personnel within the team. September 2014 – October 2015

SBI-SG Global Securities Services Pvt. Ltd.

Designation: Assistant Manager - Human Resources

Role & Responsibilities:

Talent Acquisition

Opportunity to work with a different pool of talent. Worked along with the AVP-HR for successfully closing senior management level positions.

HR Operations

Maintaining various databases and trackers.

Managing the entire employee life cycle.

Played a major role in formulation and implementation of the HR Policy.

Performance Improvement Plan (PIP)

Employee Engagement and Relations

Organized birthday celebration on a monthly basis.

Responsible for planning and execution of various outbound events like sports day, annual day, outdoor activities, etc.

Achievements

Introduced the Employee Self Service System.

Introduced National Pension Scheme (NPS) as a part of the Compensation structure.

Developed the Organisation Scorecard.

Introduced the concept of Training Needs Analysis (TNA) to the company. June 2008 – September 2014

Bajaj Allianz General Insurance Company Ltd.

Designation: Regional Manager - Human Resources

Role and Responsibilities:

Talent Acquisition

Develop manpower requirement plans and prepare job descriptions.

Co-ordinate and manage recruitment at junior and mid-management levels.

Screening resumes, conducting interviews and coordinating with business line managers for technical assessments.

Co-ordinate with empanelled consultants for positions outsourced to recruiters. Induction and Orientation

Induction and orientation of new hires.

Introduction to facilities and benefits offered, code of conduct, HRIS applications, business processes etc.

Conducting organization tours for new hires.

Collection and analyzing feedback from participants Training and Development

Conducting Refreshers Training for existing employees on a regular basis.

Coordinated and organized various technical and soft skills training for employees across levels. Employee Engagement and Relations

Organized Picnics, Birthday celebrations and festivity events like Christmas and Diwali celebrations.

Handling grievances, conflicts, etc. and collecting feedback through face-to-face meetings.

Conducted Skip Level Meetings once every quarter.

Conducted Touch Base sessions for new hires and recent transfers.

Processing various claims and reimbursements - (mobile phone, travelling cost and relocation expenses) and other payments related to employee benefits.

Employee Insurance

Explaining and assisting employees with the procedure to avail cashless/non-cashless benefits and medical policies.

Enrollment/Deletion in GMC and GPA depending on the new hire/exits.

Handling employee’s claim related issues and follow-up for the pending claims. Payroll and HRMIS

Responsible for maintaining attendance and leave records for the preparation of salary.

Keeping a check on extraordinary payables/deductibles, etc.

Prepare reports of new hires, transfers, promotions and resignations cases.

Maintaining and managing reports on additions and replacements, unusual absenteeism. Performance Management System

Conducting one to one session of each employee along with the respective team and business channel heads.

Counseling and redressal of queries after releasing PMS results.

Implementing the Performance Improvement Plan in place for employees identified as low performers. Statutory Compliances

Managing PF and ESIC related queries.

Managing Legal aspects of Labor Laws, Contract Labor Act, Workmen Compensation Act, Shops and Establishment Act and their implementation.

Ensuring statutory compliance at all levels involving liaison with external agencies, Government authorities & offices.

Filing of online returns under ESIC and issuing the ID cards.

Co-ordinating for licence related issues with the legal entities. Achievements

Independently managed the process of acquiring the PF and ESIC sub codes as well as of acquiring the contract labour licences for Mumbai region.

The first HR personnel in the organisation to attend the Online ESIC training and thereafter delivering the training to the National HR Team. Thereafter, independently facilitated and managed the ESIC Pehchaan Card Camp for all eligible employees in the region. About 700+ employees were registered in a span of 3 days.

August 2007 – June 2008

AppleTree Consulting

Designation: Recruitment Executive

Role and Responsibilities:

Recruitments

Handled manpower requirements of the Clients for junior and mid-management level. Business Development.

Responsible for acquisition of new Clients and development of business strategies.

Timely meetings with existing clients for getting feedbacks about quality of service provided. Achievements

Rewarded for initiating an in-house soft skills training session designed for candidates who fail to clear the interviews due to poor communication skills.

March 2006 – December 2006

Intellenet Global Services

Designation: Customer Service Executive

March 2005 – March 2006

Imercius Technologies India Pvt. Ltd.

Designation: Tele-Sales Representative

EDUCATIONAL QUALIFICATIONS

Degree / Examination Board / University

Bachelor of Arts (Economics Honours) Mumbai University Higher Secondary School Certificate Maharashtra State Board Secondary School Certificate Maharashtra State Board PROFESSIONAL QUALIFICATIONS

Degree / Examination Institute / University

LL.B (3 Years Degree) Mumbai University

Post Graduation Diploma in Human Resource

Management

Welingkar Institute of Management Studies

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