Patricia J. Petroff

**** ****** ******

Brooklyn Park, Maryland 21225

adfpky@r.postjobfree.com - 410-***-****

Summary of Qualifications:

• A highly organized and detail-oriented Administrative Support Professional with years of experience providing thorough and skillful administrative support to Partners/Members/Associates/ Paralegals.

•Dedicated and focused, able to prioritize and complete tasks and follow through to achieve project goals.

•An independent and self-motivated professional with excellent research and writing skills; able to grow positive relationships with clients and colleagues at all organizational levels.

•Computer skills include: MS Word; Microsoft Excel, Microsoft Outlook, Windows 95, 96, 98NT, Windows 6 to 10, Word Perfect 9, Word 2016, Microsoft Office 1997, 2000 and Mac OS X Version 10.6.8. SAP System. In addition to a database layout “Client General”

•A licensed Notary Public in Maryland.

Professional Experience:

ASR (American Sugar Refinery) Domino Foods, Inc. 2017 to Present

Customer Service Specialist

•Entering high volume of customer orders in SAP system for companies all over the globe

•Maintain extremely high volume of emails both internally and externally

•Assisting salesmen, shipping department, carriers, production planning, supply chain, credit & billing departments daily

•Answer incoming calls and utilizing Blue Jay system online

•Redirecting/moving high volume/numerous bulk trucks/tankers/railcars carrying purchased product from one plant/warehouse to other destinations all over the globe

•Entering customer complaints

•Entering returns/bill do not ship documents

•Providing documentation to customer. i.e.: COA’s, Bill of Ladings, Shipment Notices, Invoices

•Studying learning skills for Success Factors and complete each as a mandatory task

Peter T. Nicholl Law Firm 2005-2016

Legal Administrative Assistant

•Streamlined office functioning.

•Coordinated and accessed extensive Internet research.

•Developed, formatted and maintained databases.

•Handled and organized high volume of invoices for payment.

• Updated and maintained calendars and assisted attorneys with special projects as needed.

• Typing speed of 80 to 90 wpm.

•Answer and screened a high volume of incoming calls and in-person inquiries from clients and colleagues.

•Provided support to attorneys, colleagues, accounting and clients.

•Scheduled interviews, evaluations and depositions. Obtaining and updating medical records in database

•Prepare all breakdowns (fees, expenses, structured annuities) for settlements, property damage, lost wage payments.

•Preparation of pleadings, correspondence & discovery for process of service.

•Conducted client intakes and provided summaries to attorneys.

Bartlett’s Home Improvement 2001-2005

Office Manager/Bookkeeper/Secretary

•Managed office on a weekly basis.

•Responsible for all company equipment returned to office at end of day.

•Handle all ingoing and outgoing phone calls.

•Maintaining calendars for scheduled appointments.

•Prepare payroll on a weekly basis.

•Filed all correspondence, invoices, receipts and proposals in filing system.

•Responsible for collecting all monies from customers.

•Typing all correspondence and proposals.

•Responsible for opening and closing office.

Work History:

•2017 to Present – Customer Service Specialist – ASR (American Sugar Refinery) Domino Foods, Inc.

•2005 to 2016 – Legal Secretary/Paralegal/Service Coordinator – Law Offices of Peter T. Nicholl – Lead Paint Department

•2001 to 2005 – Office Manager/Bookkeeper/Secretary – Bartlett’s Home Improvement

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