Customer Service, Retail, Communications..ect

Nialiah McNair

*** **** **** ******, *

Brooklyn, NY 11226

Mobile 646-***-****

********@***********.***

CAREER OBJECTIVE: Customer Service Specialty Retailer Education Beauty SUMMARY OF QUALIFICATIONS

Authentic, energized customer service professional with several years of experience in medium and large retailers. Friendly, resilient, collaborative, and driven leader responsible for assisting companies to reach sales and customer service goals. Demonstrated record of success in working on highly effective and engaged teams. Served as team who provided direction and support in a broad range of issues including:

Fast Service

Training

Salesfloor

New Accounts

Customer surveys

Engagement/Retention

Personal shopping

Community

Physical Inventory

RELEVANT EXPERIENCE & ACCOMPLISHMENTS

Sales

Exceed guests’ expectation by actively listening to their needs at the point of sale.

Maintains a clean point of sale area and assist with sorting merchandise, when not serving a guest.

Has a high awareness regarding the length of purchase lines

Sorts hangers and hard tags after each purchase.

Maintains a high level of Asset Protection awareness regarding all areas of risk.

Follows Company Service Standards with every guest.

Consistently makes additional merchandise suggestions in order to maximize every sales opportunity.

Informs each guest of current offers, programs and events. Service

Maintains a high level of engagement with guests and consistently follows the guest service standards

Displays exceptional selling skills by having strong product knowledge

Demonstrates exceptional selling skills by building the sale sot deliver AMAZE service

Commitment to exemplifying company Core Values

Drives membership metrics through acquisition, retention, loyalty and experience programs.

Drives member engagement, speed, and productivity on the front end.

Provides a high level of customer service to Members.

Acts with sense of urgency to ensure members are assisted in a timely and efficient manner.

Collects payments via cash, check, or other charge payments from customers.

Stays up-to-date on all merchandise promotions, advertisements, and product information.

Supervises the cleanliness of the key front of club member servicing areas.

Assists Members with operations and technical difficulties. LEADERSHIP

UAI for Math & Science for Young Women

Student Assistant

Served as tutor for core subjects for senior level students

Recognized by teachers and staff for communication and academic support of peers

The Great Northern Food Hall/Deli ( Grand Central) Barista/Supervisor

● assisting the store manager in maintaining a positive environment, assist in training, customer service, product knowledge and education, encouraging safe work practices, supervises the barista and lead barista positions and acts as the manager on duty in the absence of the store

EMPLOYMENT

Generation Next Child Care Center

Provided assistance to teachers and staff

Participated in school and recreational activities

Served as a counselor for groups of 15 -30 children Century 21 Department Store

provided assistance to managers and co-workers

demonstrated outstanding customer service and selling skills

keeping the selling floor stocked with merchandise and ready for sales events

Bjs Wholesales

Processes Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading and offering several types of membership products, scanning merchandise, and accepting various forms of payments. Provides excellent member service in an efficient and productive manner. Maintains the overall cleanliness of the front-line department

The Great Northern Food Hall/Deli ( Grand Central)

Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments. Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers

COMMUNITY SERVICE

Yadah Creative Arts

Performed administrative functions including bookkeeping and filing

Taught classes in the absence of supervisor

Distributed course material for recitals

Ditmas I.S 62

Tutored peers for key subjects such as math and reading

Visited multiple Elementary Schools to support staff and mentor children EDUCATION

Borough of Manhattan Community College

B.A. (expected 2022)

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