Customer Care Manager
Resume:
LANE T. FUNTANAR
Address: Sitio Maligaya, Banay Banay II, San Jose Batangas
Mobile No. +63-915*******
Email: adfpkl@r.postjobfree.com
PROFESSIONAL SUMMARY
A dedicated, hard-working and passionate professional who has adept knowledge and skills in BPO industry which has been provident in 4 years of expertise as a call center associate. This embroils customer experience and complaints management which was cultured upon my stay on this profession.
WORK EXPERIENCE
CSR I – Customer Service Representative
2/F Robinson’s Place Lipa, Ayala Hi-way, Brgy. Mataas na lupa, Lipa City
March 2016 – September 2016
oTeletech Customer Care Management – Credit Consultant
September 2016- March 2020
oTelstra powered by Teletech – Complex Complaints Case Manager
RVW Realty – Sales Manager/Sales Person
Lipa City Batangas
December 2013- January 2016
oProperty Consultant
Card MRI – Account Officer
Navotas City, Manila
February 2012– November 2013
oLoan Officer
H.A Call Center Inc– Sales
Tanauan City Batangas
May 2010 – February 2011
oSales Representative
SKILLS
Excellent Oral and Written Communication Skills
Hands on Computer (MS Word, MS Excel, MS Powerpoint / Google Docs)
Sales
EDUCATION
Diploma in Information technology
2008 – 2010 Systems Technology Institute College of Legazpi
Old Albay, Legazpi City
High School
2002– 2006 Sipocot National High School
Sipocot National High School
TRAINING
OJT – On the Job Training
COMELEC
oOctober 2009 – January 2010
CHARACTER REFERRENCES
Edison Brosoto
Credit Officer
Teletech Customer Care Management Inc
Levels 2-3 Robinsons Place Lipa, Mataas na Lupa Lipa City Batangas
Mobile: +63 91439932
Richardo Dimaculangan
Case Manager
Teletech Customer Care Management Inc
Levels 2-3 Robinsons Place Lipa, Mataas na Lupa, Lipa City Batangas
Mobile: +63-917-*******
Roberto Woo
Real Estate Broker
RVW Realty
Mobile: +63-996*******
I hereby certify that the above information is true and correct to the best of my knowledge
Lane Funtanar
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