Service Representative Customer

Imazhane C. Jones

**** ***** ** ****** ******, CA 91977

Cell: 619-***-****

Email:************@*****.***

OBJECTIVE

To obtain a Receptionist or Customer Service Representative position.

HIGHLIGHTS OF QUALIFICATIONS

Excellent organizational and communications skills; ability to work efficiently as a team player or independently; impeccable attention to details; quick learner; knowledgeable in a variety of Internet research functions and usage of word processing, spreadsheet and presentation software; telephone calls, filing, data and any required tracking system and/or documentation; experienced and proficient in all aspects of great customer service.

WORK EXPERIENCE

Paradise Village Nov 2019- Current

Med Tech/Caregiver

Assist clients with ADLS on non-ambulatory patients, perform dressing, feeding, mouth care, and grooming, shaving and incontinent care. Dispense, organize and order medications, scheduled outside facility appointments and transportations, chart and document accurately, clean and sterile equipment’s, measure and record patient vital signs,

Meridian Home Care June 2019- Jan 2020

Independent Contractor

Responsible for clients ADL is with brain injury/developmental delayed speech; transport to SDSU (San Diego State University/rehabilitation/speech pathology center); interact with client planning healthy recreational activity with creative ability to communicate. Sent documentation via email to primary caregivers mother/father. Tracking of billing procedures. Various other assignments with senior population and hospice.

Timeless Laser Clinic Dec 2018- Oct 2019

Receptionist

Responsible for filing, scheduling appointments, data entry, answering and referring inquires, ordering and stocking office supplies, assist with all overall administrative work, providing great customer service, greet clients, collecting and updating clients insurance ad demographic information, verify health plan eligibility answering and routing phone calls.

Lash Queen Diva Jan 2018 - Nov 2018

Receptionist

Responsible for processing and tracking incoming orders form website and telephone; shipping and handling of supplies, instructional materials; data entry of accounts payable and receivable; filing, assist with design of website and Blog; online model for application process

Ares Travel Center Feb 2016- Nov 2017 Customer Service Representative

Handles customer service inquiries and problems associated with the servicing of client base. Answers service calls and logs in as appropriate for roadside assistance; data entry; explains all benefits, services and claims/reimbursement procedures. Interfaces with customers, vendors, and escalates areas of concern to appropriate supervisory staff; adheres to all company and specific Contact Center policies and procedures; implements empathy, listening skills, and a courteous and helpful attitude to focus on issue.

EDUCATION & TRAINING

High School Graduate 2016 - Diego Hills Charter

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