Service Representative Customer

JEFFRY MOSER

**** ********* ******, *******, ** *7080 Phone: 832-***-****

***********@****.***

Degrees: Bachelor of Arts - Houston Baptist University - Music and Psychology 1995

• Computer-savvy (Windows) – can learn new programs – 10-key and 60 wpm

• Friendly in-person and telephone customer service

• Inventory Management Experience

• Employee Training and development experience

6/1/2020 to Present:

Asurion: Customer Service Representative, Work from Home: Answer calls and provide friendly, efficent customer service to the general public regarding problems for lost, stolen, damaged or malfunctioning devices. Enter claims via phone call into Asuron's claim system for those devices and also and other devices such as laptops, tablets and watches. Assist customers with using Asurion's website for self-filing and self-service.

1/2018 – 5/2020

Uber: Rideshare Driver: Deliver food with Uber Eats and safely transport passengers to their destinations using Uber App.

06/2013 to 01/2018

KW Industries: Manufacturing and Inventory Clerk Order Entry: Review sales orders, enter and maintain manufacturing work orders with MAPICS software. Check for inventory shortages and turn in shortage reports to purchasing manager. Work with sales reps to clarify customer specifications. Compare work order bill of materials with engineering drawings and edit to match drawings. Fix inventory errors discovered by running error queries. Fix all errors in work orders before order closeout.

Inventory Assistant: Analyze inventory database reports, run error queries in order to find and correct inventory database errors. Research inventory variances and determine the proper solution per problem. Maintain the inventory database throughout the year using cycle counting and reports analysis. Survey inventory locations and update item home locations. Prepare database for year-end inventory session and posting of item counts.

11/2011 to 01/2013

Houston Chronicle: Subscriber Services Customer Service Representative Assisted subscribers with delivery issues and saved customers from cancellations by active listening and price negotiation.

07/2005 to 10/2011

Papa John's Montrose: Shift Manager and Deliver Driver Assistant Manager and food delivery driver in a fun, fast-paced environment.

08/2002 to 12/2004

Shell Oil Company: Customer Service Representative, TrainerCall Center CSR: answered calls from field sales reps and customers and entered their orders into the SAP system, provided price quotes and order tracking. Trained new employees for these job functions. Entered auto parts orders for Jiffy Lube stores. Total order product value $40,000 to $100,000 per day.

06/1999 to 06/2002

JP Morgan Chase: Human Resources Customer Service Representative Served active employees, former employees and retirees with extensive benefit information and problem resolution. Processed new hires and terminations, opened cases for research specialists for non-typical issues.

Uses High speed internet : direct fiber optic connection and Uninterruptible Power Supplies for computer, modem and fiber optic box for work at home jobs.