Administrative Assistant Customer Service

Hannah Rothermel

Motivated office professional with proven skills in managing appointments, meetings and events. Able to independently organize resources to smoothly meet routine needs and complete special projects. Skilled communicator and problem-solver with the adaptability to handle changing demands.

10215 Atakapa Avenue, Bakersfield, CA 9

(123-***-****

********@*******.***

EXPERIENCE

Sitrep Security Solutions, Bakersfield, CA — Administrative Assistant/Dispatch

JAN 2020 - PRESENT

As an Administrative Assistant, I make schedules and send out emails to clients regarding their property. Including what happened during a Security Guards shift. Employees contact me about anything from advice to lunch breaks. I track company vehicles, making sure they are not speeding. Being an Administrative Assistant/Dispatch for this company has taught me how to become a great listener as well as being able to muti-task. Working at Sitrep has taught me many interpersonal skills as well as how to be an impactful leader.

Walmart, Bakersfield, CA — Customer Service Manager (CSM)

DEC 2016 - JAN 2020

I loved being a Customer Service Manager, I had to make sure that everyone was going to their breaks and lunches on time. I made the schedules and trained new employees. I enjoyed counting/making tills and assigning them to their registers. Cashier work as well as stocking shelves all around the store was something I did a lot before I got promoted. Most of the time I worked at the Customer Service Desk for returns and complaints. What I appreciated the most about this job was being busy and striving to build relationships with the shoppers. Not to mention, I enjoyed making sure that customers had a great shopping experience.

EDUCATION

Penn Foster College, Scottsdale, AZ — Administrative Assistant Certificate

I’m currently in the process of obtaining my Administrative Assistant Certificate taught me: Workplace Communication Skills, Administrative Office Procedures, Filing and Records Management, Technologies in the Workplace, Business English, Computer Applications, Bookkeeping and Office Management, Typing 40 wpm+. I’m expected to graduate in a month.

SKILLS

• 40 wpm Certificate• Organized & Detail Oriented

• Adaptable & Amiable

• Conflict-resolution

• Reputation for Great Customer Service

• Time Management

• Punctual & Compassionate

• Sedulous

• Will be getting CPR certificate in the next month

AWARDS

Perfect Attendance Award 2015-2019, Centennial High School

LANGUAGES

I’m currently learning Spanish.

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