Front Desk Manager
Resume:
Katelynn Nguyen
Mays Landing, New Jersey
**************@*******.***
Summary
The responsibility of the Front Desk is to welcome our guests, provide a smooth check in process. Direct people to the correct Destination
Education
Oakcrest High School
High School Diploma
Graduated June 2015
Employment History
Borgata
Front Desk Agent
Atlantic City, New Jersey
May 2016 – Present
• Check guest in/ out of the hotel and Issued keys
• Provided some concierge service, for example booking dining or future hotel reservations
• Review the guest bill upon check out, processed guest payments
• Handle guest complaints
• Assist with the training of new staff
• Direct people around the hotel
Communicate with Housekeeping for room status
Steel Pier
Ride Operator
Atlantic City, New Jersey
March 2016 – July 2016
• Checked guest's seats and ride to ensure that it was safe to ride
• Learned how to operate the ride
• Received guest payment
Mcdonald
Cashier
Egg Harbor Township, New Jersey
June 2015 – May 2016
• Record customer orders, collect payment
• Serve fresh food in a timely manner
• Package to-go order items into a bag
Professional Skills
Communication and interpersonal skills: Expert
Able to work under pressure : Expert
Work independently or with a team : Expert
Customer Service: Expert
Languages
English: Fluent
Vietnamese: Conversational
References
Khoi Bui
Front Desk Manager
Borgata
Derek Longid
Front Desk Shift Manager
Borgata
Windy capul
Front Desk Manager
Hard Rock Hotel Casino Atlantic City
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