Administrative Assistant Service

PROFILE

I am an eager, highly motivated self-starter, energetic, experienced business professional. I possess excellent interpersonal skills and business acumen. I am reliable and able to maintain a professional demeanor with the ability to easily transcend diverse culture differences. I thrive in a fast pace environment with the ability to multitask and complete assignments within time constraints and deadlines. I am conservative in handling sensitive confidential information and have the ability to motivate employees through team building. I acquire an approachable, confident mature demeanor that demonstrates admirable judgment and integrity and the utmost level of professionalism. I have skilled experience in the following fields: Senor Service Writer, Administrative assistant, project coordinator, AP & AR experience, Event planning & Marketing.

SKILLS & QUALIFICATIONS

PMP

Office Management

Event Planning

Customer Service

Accounts Receivable

Accounts Payable

Contract Management

Operation Management

MS, Excel

MS Word

MS PowerPoint

MS Outlook

MS Project

SharePoint

Visio

Process Scheduler

Software Documentation

Process Improvement

Team building

Team leadership

Contract Negotiations

Procurement

Budgets

Oracle / JD EDWARDS

Service Pro

EDUCATION

University of Houston, 2010

Bachelor of Science (B.S) – Psychology, overall GPA of 3.4

WAUKESHA-PEARS INDUSTRIES (WPI) 08/2015 – 02/2020

Senior Service Writer

Interaction with customers to build customer loyalty and ensure confidence for Machinery Equipment safety and reliability.

Delivered thorough attention to detail and customer satisfaction.

Managed a daily / weekly quota of closing out jobs to maintain a healthy work in progress report and AR.

Worked as a liaison between management, dispatchers and the Service Writer Team.

Assisted managing team daily workload.

Set, confirming and preparing for appointments with customers to expediate their service experience

Provided accurate pro-forma(s) for all services and implement repairs quotes. Prepped from beginning to invoice.

Liable for month – end modifications / closing jobs.

Explained terminology and the nature of work completed to customer

Coordinate orders to ensure all service satisfactory within a timely manner

Verify Warranty Status on Machine Equipment; checked for Factory Campaigns

Expedited orders and request as needed

Communicated with customers informing service status

Handled minor customer complaint with courteous, nurturing and tactful manner

Key Achievements:

Regularly met and exceeded goals

Maintained a healthy open job report

Gained and maintained relationships with customers

Managed Major Accounts; worked with AP / AR to maintain customers’ accounts

Project Management Professional

A FARE EXTRAORDINAIRE 04/2015 – 04/2016

Event Manager

Special event experience, interacting and being fully involved one on one with client as well as managing the staff

Problem solving by leveraging strong analytical management skills

Constant communication and interaction with client; ensuring all needs are met at event

Constant communication while managing A Fare staff members; serving as a liaison between the client and the event staff

Oversee the event setup, service as well as breakdown of event

Direct and manage the staff during event, service as well as breakdown

Ensure event runs accordingly to timeline created by client

Maintaining a professional composure and have the ability to troubleshoot any problems that may arise in a calm demeanor

Multitask while maintaining alertness, attentiveness is met and assured throughout event

PROFESSIONAL EXPERIENCE

DEL FRISCO’S DOUBLE EAGLE STEAKHOUSE 09/2014 – 06/2015

Administrative / Accounting Assistant

Process full-cycle accounts payable

Post checks and process ACH payments

Handle vendor management including setting up vendors in system

Ordering and creating purchase orders; receiving and approving invoices submitted weekly

Process invoices in a daily basis

Scan invoices/checks and send to corporate

Weekly, daily payroll for 100+ employees

Onboarding process for new hire employees; scanning resumes, scheduling interviews, create and submit all hired employees to corporate office for approval; filing, documenting all employees’ paperwork. Including, write ups, sick time, scheduled off time

Assisting and maintaining General Managers weekly, monthly budgets and entering in budget data

LEX MUNDI (Frontline Source Group) 07/2014 – 08/2014

Administrative Assistant/Receptionist (contract – as needed)

Performed duties such as handling receptionist duties, maintaining and scheduling calendars meetings, coordinated travel.

Assembling reports in excel for Executive review

Assisted in event planning

QUANTA SERVICES 01/2012 – 12/2013

Administration Assistant 01/2012 –06/2012 (Independent Contractor)

Knowledgeable in Infrastructure solutions for the natural gas, electric power and pipeline. Supported administration to the CIO and VP of IT; among 17 IT directors

Performed duties such as maintaining and scheduling calendars meetings, coordinated travel (including international) for 30 employees, including C level executives.

Coordinated internal employee meetings for the CIO and VP of IT; as well as multiple external vendors

As well as maintaining executive calendars through outlook, coordinated and planned all meetings including conference calls ensuring all required needs were met for meetings

PROJECT COORDINATION

Completed the necessary hours for Project Management Professional.

Helped initiate ongoing projects; set milestones; communicating by scheduling to create and maintain requirement of scope; manage customer expectations

Assist and maintain project milestones ensuring all closing deliverables were met.

Create, maintain and execute purchase orders / change orders

Coordinate and maintain weekly budget meetings

Perform duties of an office manager such as ensuring accuracy in employees as they met their performance of the team.

AP & AR

Managed vendor accounts and continued a high personal level of customer relationship with multiple vendors.

Account responsibilities consisted of managing business accounts, vendor invoices, client invoices, accounts receivable & accounts payable.

Account responsibilities ensured keeping record of all IT invoices (client and vendor based) through excel spreadsheet that was shared in private through SharePoint.

Inventory ordering and managing; I maintained and ordered equipment for all corporate employees as well as ensuring back up equipment was on hands.

Maintained and assisted with IT yearly, monthly, quarterly budgets. I worked hand in hand with the VP of IT to ensure that a level of trust was exhibited in order to successfully assist and keep on track with companies’ budget.

EVENT PLANNING & MARKETING

Managed, organized event planning (60 plus guests), coordinated dinners, menu selection, team building events for the executives and corporate staff

Hosted and planned yearly conference; Accommodated over 60 plus individuals travel arrangements, including boarding and flight arrangements from all parts of the world.

Along with yearly conference, strategically helped IT related topics, coordinating, assisting and editing power point slides

Key Achievements and Responsibilities

Regularly met and exceeded goals

Established client relationships and worked to maintain existing clients

Proficient at presenting sales material and obtaining new client business

Managed several employees to ensure accuracy and performance of team

Project management / Office management

SULLIVAN’S STEAKHOUSE 2006 – 2012

Customer Team Member

Sullivan’s is a fine-dining establishment located in the Houston in the Galleria area. The business has similar up-scale restaurants/clubs in 20 locations across the U.S. Serving the most discriminating of clientele, the venue features the finest steaks, seafood, hand-shaken martinis and live music. Working directly with clients (patrons), my work requires excellent client management skills, attention to detail, accuracy and a great personal presentation. I also have a solid knowledge of foods, wines and beverages, which helps when I am in social settings or planning client events.

Key Achievements and Responsibilities

Three time winner of Employee of the Month

Coordinating private parties and events

Ensuring guest hospitality and satisfaction

Handling multiple tasks in a fast paced environment

Verifying order accuracy and completeness

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