Store Manager Customer Service

Jennifer P. Duenas

**** ********* **. *******, ***** 76542 808-***-**** ***********@*****.***

Objective

Highly motivated team player; Able to prioritize workload and meet deadlines; Able to handle all types of customers/clients/patients in a professional manner; Able to work in a fast paced environment; Able to pay attention to detail; Fast learner and able to retain all on the job trainings.

Education

·High School Diploma / 3/2003 / Thomson High School

Skills & Abilities

COMMUNICATION

·Excellent written and verbal communication skills.

·Confident, and professional speaking abilities (and experience)

LEADERSHIP

·Team Lead for Guam Radiology Consultants MRI Schedulers

Experience

INSURANCE VERIFICATION SPECIALIST/MRI SCHEDULER GUAM RADIOLOGY CONSULTANTS TAMUNING, GUAM 11/2016-PRESENT

·11/2016-12/2017 (MRI Scheduler) - Received faxed or emailed referrals for MRI study, Enter study order, call patients to prescreen and schedule appointments.

·01/18-Present (Insurance Verification Specialist) – Access and manage insurance verification for all scheduled patients for Guam Radiology Consultants for all department (MRI, Ultrasound, CT, Mammogram, Intervention Radiology, etc.) Access patient eligibilities for Local and Stateside medical insurers and uploads eligibilities to patient documents. This is done remotely (work at home).

RURAL CARRIER ASSOCIATE USPS COPPERAS COVE, TEXAS 8/2013-12/2014

·Sorts mail in delivery sequence for assigned route. Receives and signs for accountable mail. Delivers mail to customers along prescribed route on a regular schedule. Furnishes routine information concerning postal matters and provides requested forms to customers. Returns mail collected, undeliverable mail submits monies and receipts to cashier at end of assigned route. Prepares forms or forwarding address and maintains records for change of address information.

SUPERVISOR/KEY HOLDER DOLLAR GENERAL NOLLANVILLE, TEXAS 7/2011 – 01/2013

·Provides friendly and knowledgeable customer service. Assist Store Manager and Assistant Store Manager in overall store operations, sales performance and management of store personnel. Assist on selection of hiring, training and performance evaluations of all associates. Preform register transactions in a friendly timely manner.

HUMAN RESOURCES ASSISTANT/CASH OFFICE SEARS KILLEEN, TEXAS 7/2011 – 01/2013

·Answer phones and transfers to appropriate department. Receives, sort and distribute incoming mail. Prepare outgoing mail for distribution. Maintain office filing and storage system. Type documents, reports and correspondence. Coordinate and organize appointments and meetings. Balance safe beginning and end of shift to assure accuracy. Prepares deposits daily. Assist with selection of applicants for hire.

CUSTOMER SERVICE SALLIE MAE CALL CENTER KILLEEN, TEXAS 12/2007 – 10/2008

·Greets customers warmly over the phone and ascertain problem or reason calling. Resolve customer complaints via inbound calls. Assist customer with student loan account information. Advise customers of past due balance on student loans and offer options to make account current. Take payment information and pertinent information such as address and phone numbers. Utilize computer technology to handle high call volumes. Provide excellent and beyond class customer service.

MEDICAL SECRETARY SCOTT & WHITE HOSPITAL TEMPLE, TEXAS 12/2003 – 8/2006

·Represents physicians by screening incoming calls. Ensures physician’s productivity by maintaining calendars, scheduling patient appointments, consultations, professional meetings, conferences, teleconferences, and travel. Maintain patient records. Maintain patient confidence and protects operations by keeping information confidential. Maintains quality results by following and enforcing standards. Updates job knowledge by participating in educational opportunities. Exploring opportunities to add value to job accomplishments.

Skills

·Active listening, Reading comprehension, Speaking, Service orientation, Writing, Coordination, Time Management, Active learning, Conflict resolution

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