Social Media Customer Service

860-***-**** Michael Merrow *******@***********.***

www.linkedin.com/in/michaelmerrow16

SUMMARY

Recent college graduate looking to begin a career in marketing and communications that lever- ages my education and skills. Self-starting, highly motivated young professional looking to hit the ground running with an established, well-managed brand that leverages innovation and technology to stay disruption-ready in an ever-changing marketplace. EXPERIENCE

AUGUST 2019 - PRESENT

TOUR GUIDE, SMART TRIP EUROPE

Responsible for operational promotion through various social media and direct marketing campaigns

Explained key benefits and features of the many tours offered

Interacted with many customers providing outstanding customer service

Organized and led excursions throughout Europe

Collaborated regularly with sales team

SEPTEMBER 2018 - MAY 2019

PROMOTER, THE SPORTS BAR

Planned and implemented various social events

Significantly increased patronage through multimedia advertisement, such as videos, flyers and use of social media

SEPTEMBER 2016 - MAY 2019

CASHIER, WINDHAM WINE AND SPIRITS

Daily customer service

Responsible for opening and closing of store

Created multimedia ads to attract business

EDUCATION

MAY 2019

BACHELORS DEGREE, EASTERN CONNECTICUT STATE UNIVERSITY

Communications Honors Society Lambda Pi Eta

Graduated with a 3.2 GPA

SKILLS

Strong work ethic

Written and oral communication

Public speaking

Marketing

Customer service

Microsoft proficiency

ACTIVITIES

Founding Father Upsilon Nu Chapter of Kappa Sigma

Community service and fundraising

Volunteer promotions for local businesses such as Pleasant Pizza and Blarney’s Cafe

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