Social Media Office

Email: *********@*****.***

Tel: 070********

Address - 5, Ebun Street, Abule-Oja, Yaba, Lagos State.

Oluwafemi Imoukuede Oni

WORK HISTORY

Filmhouse Limited Jun 2019 till date

Job Description: Information Technology Support (Service Desk Analyst).

Ensuring availability and use of all Operational support systems (OSS) within the governing SLAs by:

Ensuring successful implementation of all operational support systems;

Provide access to OSS users;

Assist evaluation of user needs and system functionality;

Perform scheduling of upgrades and security backups of hardware and software systems;

Evaluating change requests;

Installing of new systems and default applications and backup

Ensuring the smooth running of all OSS applications such as office 365

Assist in providing secure access to the network for all users;

Providing the security of data from internal and external attack;

Providing users with appropriate support and advice;

Providing users with appropriate support for various features on office 365 such as Teams, outlook, Office Applicaions;

Carry out schedule preventive maintenance on systems.

Monitor the usage of all printers’ cartridges / toners, inclusive all other kits attached to it and provide report.

Ensure that all laptops and inventory delivered are properly checked and in line with the requirement as ordered for.

Perform Customer Management within the governing SLAs through:

Ensuring availability of customer-facing applications i.e. Vista, office 365 etc.;

Work with the rest of the team to identify new areas for problem prevention and continual improvement

1st Level IT support - troubleshooting during crisis situations, which may involve complex technical hardware or software problems

Follow proper escalation procedures for incidents that are not first line support issues

Improve efficiencies - job throughput, resolution times, service improvements and process improvements

Management Reporting:

Produce monthly management reports on SDP performance

Produce reports on SLA performance

Highlight any risks and issues and ensure implementation of mitigating action

SLA Management

Maintain and update Internal and External SLAs.

Maintain relationship with third party service providers.

Filmhouse Limited, Lagos Oct 2018 – Jun 2019

Job Description: Online Support Executive.

Taking bookings from our social media platforms.

Extracting the website sales data.

Generating reports and reconciling with the Vista and PayU.

Coordinate the reports with finance and PayU should the need arise for discrepancies.

RELEVANT EXPERIENCE

Competence & Skills:

Computing: -Microsoft Office Suite – Word, Excel, Power Point, and Outlook. Soft Skills: Crisis management, Good negotiation skills

Communication & People Skills:

•Consistently maintain a positive attitude and enjoy helping people.

•Excellent communication and interpersonal relationship skills.

•Articulate and very effective working with people of different backgrounds and temperament.

•Accurately record, remember, and verbally communicate detailed information.

•Good command of the English language with strong written and transcription skills.

•Good team player.

•Ability to work under pressure with little or no supervision.

Organization & Time Management:

•A problem solver who quickly grasps complex situation and turns them into manageable tasks

•Produce quality work even when under extreme time pressure and deadlines

•Proven ability to understand and follow complex instructions to successful conclusions

Technical Skills:

•Experienced in editing and proofreading lengthy documents with focus on word definitions, spelling and sentence structure.

•Work with technical vocabularies from a variety of fields.

OBJECTIVE

To be part of positive thinking people, saddled with challenging responsibilities requiring a high degree of dedication in a conducive and friendly work environment.

EDUCATION

University of Lagos

B.Sc. Economics 2012-2016

Secondary School Certificate (WAEC) 2005-2011

Certifications

Oracle Cloud Infrastructure Foundations 2020 Certified Associate

Project Management Essentials Certified

2020.

2019

.

IT Management – Software and Database

Advanced Microsoft Excel for Data Analytics

2020.

2020.

Personal Interest – Video Games, Athletics, Watching Movies.

Reference:

Thank You.

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