Service Representative Customer

Mariam Folorunsho

Golden * Credit Union Sacramento, CA June 2019 – JULY 2020

Customer Service Representative II

Efficiently process service transaction(s) with minimal errors and mitigate potential losses to Credit Union and Member.

Identify, investigate, and resolve basic member concerns, as well as process and complete member transactions in a timely and efficient manner.

Identify and report fraudulent activity to prevent potential loss to Credit Union.

Update member and Credit Union account information accurately.

Achieve performance standards commensurate to grade level with phone efficiency and quality in a fast-paced environment.

Appropriately identify solutions to address/resolve members' inquiry helping members take advantage of Golden 1 service/products by providing features and benefits.

Demonstrate a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Monitor and comply with all established security, internal audit, and applicable government policies and regulations.

Demonstrate current knowledge of all Golden 1 products and services as well as policies, procedures and systems for Member Service Representative I functions.

Ensure compliance with Credit Union and Member Service Contact Center policies, procedures, and guidelines while establishing and servicing all Credit Union accounts, related products, and services.

Complete Regulatory Training Modules as required.

Aeropostale Roseville, CA August 2018 – June 2019

Sales Manager

I was in charge of the live love dream section which includes; all intimates, sleep wear, and casual wear.

Train new employees

Marshall’s Sacramento, CA August 2014 – June 2018

CSR/Assistant Shoes Coordinator/ Stock Room Associate

Trained with Women, men, kids, and home coordinates on working in their departments.

Trained, coached and mentored staff to ensure smooth customer service

Worked directly with customers to find what need.

Worked in the cash office.

Use the companies Radio to communicate with other associates and managers.

Cordova High School Rancho Cordova, CA June 2014 – June 2017 Office Assistant

Direct phone calls to appropriate personnel.

Direct students and parents to their appropriate counselor.

Assist in cleaning the office.

Organize, clean, and iron the graduation gowns.

Helped passes to classes.

Answered any questions that is asked on the front desk.

Setting up for summer graduations.

File and track parent and student files.

Technical Skills: Customer Service, Receptionist, Retail Sales, Sales Management, Merchandising, Cold Calling, Marketing, Communication, Personal Assistance, Time Management, Microsoft Office, Excel, Adobe Photoshop, Adobe Photoshop Salesforce, Workday, ADP Workforce Now,

Education:

Sacramento State University, Sacramento - B.A. in Fashion Merchandising & Management

America River College, Sacramento – Associate in Fashion Merchandising & Management

Cordova High School, Rancho Cordova - Diploma

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