Manager Back Office
Resume:
W O R K E X P E R I E N C E
Meet & Greet the customer that will enter the
showroom.
Ask the customer name and mobile number then escort to the Sales Executives
Entering customer name and mobile num.
In kerridge system / Oracle CX Cloud
Answer enquiries Answering calls and taking
messages Screening phone calls
Doing daily basis report regarding the walk ins,
telephone ins, orders and invoiced daily send to head of the department office
Writing the invoiced on the log book for the branch record
Sending emails to the head of the dept. If there is some issues in the facilities in the Branch Showroom To inform the staff in the branch when the HR Dept.
Send email for e.g for the staff, Visa renewal/passport renewal/leave application etc.
Keeping the reception area tidy
Make sure the showroom display the specification and price is update
Make sure the showroom Promotion Campaign Permit is valid to avoid fine from Economic Dept.
Checking all the vehicle inside the showroom is clean inside and out specially the door handle must clean Sending purchase request in HR Dept. For the
monthly Stationary and cafeteria items for the
showroom Checking the IBT
Preparing invoiced copy for the vehicle invoiced required the RTA for passing before registration
Preparing the customer gift set before the delivery time
( INTERNAL BRANCH TRANSFER ) vehicle arrived from DIC DEPT. And make copy for the branch manager and sales executives
Receptionist / Meet & Greet / Telephone Operator
20th of December 2009 up to present
Sidroh Street Dahan
Road
Ras Al Khaimah
*************@*****.***
C O N T A C T M E A T
S K I L L S S U M M A R Y
OUTLOOK
EXCEL/ GOOGLE
SHEET
POWER POINT
MS WORD
POWER DIRECTOR
CANVA
R E C E P T I O N I S T / D A T A C O N T R O L L E R / E N C O D E R / A D M I N I S T R A T I V E A S S I S T A N T . KAREN GALLEGO GONZALES
P E R S O N A L P R O F I L E
I have experience in Receptionist / Telephone Operator Customer service for more than 10 years, a highly
competent, motivated enthusiastic. I am quick learner and high sense of responsibility,multi-task and work under pressure can absorb new ideas. Timely manner and to provide quality customer service.
Monitoring all demo vehicle ( test drive) who is using, every test drive must write on the log book ( Company Audit Purpose )
Make sure during the customer test drive the delivery test drive form must sign by the customer sales
executive and manager attached the valid UAE driving License
Making all vehicle stock Tag in the Branch for the year end stock report.
Preparing customer service book
Personal Details:
Nationality: Filipino
Birth Date: 06th of July 1987
Age: 33
Sex: Female
Marital Status: Single
language: Tagalog and English
Visa Status: Employment Visa
Validity: 29th of December 2020
T R A I N I N G & C E R T I F I C A T E
KERRIDGE 8.35 CRM-SALES
CONTACT PROCESS
09th of August 2010
CRM MODULE-CUSTOMER
INQUIRY
MANAGEMENT
PROGRAMME
KERRIDGE 8.5 VERSION
15th of July 2012
CUSTOMER EXPERIENCE
EXCELLENCE TRAINING
November 24-25 2014
ORACLE CX CLOUD
06th and 20th of January
2020
E D U C A T I O N
Diploma in Computer System
Design & Programming
AMA COMPUTER LEARNING
CENTER
( ACLC ), PHILIPPINES
MARCH 2004-2006
TRAINING:
OFFICE CLERK
VICE MAYOR'S OFFICE
SAN PABLO CITY, LAGUNA
PHILIPPINES
November 2005
March 2006
Contact this candidate