**a Famojuro Street

OGUNDELE Temitope Saheed Alakia Isebo, Ibadan, Oyo State

+234**********, +234**********

adfp7c@r.postjobfree.com, adfp7c@r.postjobfree.com

Experienced Information System Support and Administrator with a demonstrated history of supporting the entire Sales and Admin staff in South West Region (Ondo, Osun, Ogun, Oyo, Kwara, Ekiti) of a Fast-Moving Consumer Good (FMCG) Industry, Information Resource Firm and Academics Sector. Proficient in team and time Management, Business Development and various Application Packages with a master’s degree focused in Information Science from University of Ibadan.

Information Technology Infrastructure Library (ITIL) Foundation Certified

Distribution Management System (DMS) Administration

Report Management with Software like Zoho, JEDOX. Etc.

Good working knowledge of MS Office Packages (MS Word, MS Access, MS Excel, MS Power point, Etc.), COREL DRAW, Adobe CS

Web Design and development

Knowledge of Pascal, C++, C#, Python and Java Programming languages

Computer Hardware Maintenance and Repairs, Software and Operating System (OS) Installation

Information Systems Analysis and Design

Researching, Business Development and Data Analytical skills

Ability to blend and work with teams towards achieving corporate objectives.

Good time management, communication, interpersonal, analytical and motivational speaking skills.

Ability to identify information gap, seek and use information effectively to bridge the gap

May 2018 - Present Multipro Consumer Products Limied (South West Branch)

Leyland Motors, Klm 8, Iwo Road, Iyana Church Area, Ibadan.

Job Title: Senior Support Analyst Department: Sales Force Automation (SFA)

Key Responsibilities:

•Coordination of SFA operations in South West Branch (Ondo, Ogun, Osun, Oyo, Ekiti, Kwara)

•Management and maintenance of SFA Assets across the states in the branch

•Training of salesmen on the use of SFA devices for making daily Sales transactions and activities

•Create and manage master data in system and monitoring of SFA Key Performance Indicators (KPI)

•Generation and analysis of Sales Reports from JEDOX for Markets Performance, Sales Achievements, future projections and Decision making

•Periodic generation of Customer’s reports and analysis of Customers growth, strength and buying patterns

•Presentation of performance analysis on weekly/monthly Area Sales Managers meetings

•Management and maintenance of all Office Computing tools and gadgets including PCs, Laptops, Printers, Scanners etc.

•Network Management and Administrator (Issuance of accesses in Cyberom)

March 2016 - April 2018 Multipro Consumer Products Limied (South West Branch)

Leyland Motors, Klm 8, Iwo Road, Iyana Church Area, Ibadan.

Job Title: Decision Support Administrator Department: Sales Force Automation (SFA)

Key Responsibilities:

•Create and manage incidents on Help Desk solution by ensuring correct category and severity.

•Coordinate with team and other 3rd Party Vendors.

•Escalate incidents to higher levels on breach of SLA.

•Monitor and track all incidents, preparation of daily and weekly updates/ reports.

•Create and maintain knowledge base in the Distribution Management System (DMS).

•Configure devices used for Sales Force Automation (SFA

•Rendering Support to Salesmen with regards to their Hand-Held Devices

•Customers Route Plan creation and management on SFA

October - November (2016) Multipro Consumer Products Limied (South West Branch)

Leyland Motors, Klm 8, Iwo Road, Iyana Church Area, Ibadan.

Project Supervisor Customers Data Enrollment and Cleaning (Customers Roll out in South West)

Key Responsibilities:

•Training of Salesmen on New Customers Creation using CM Survey and Accenture DMS

•Training and Monitoring of External Data Validator

•Physical Validation of Customers addresses and GPS Coordinates on Map

•Cleaning of Data collected on field

•Uploading of cleaned Data to Accenture DMS (Back Office)

•Creation of Route Plan for Salesmen (Manually and ETL)

•Daily, Weekly and Project progress/Completion Report Writing

March April 2014 - January 2016 Integer Concept Solution

No 3, Polytechnic Road, Opposite Police Barracks, Sango, Ibadan.

Job Title: Computer Engineer/ System Analyst Department: Information Technology

Key Responsibilities:

•Maintenance and Repair of Computer Hardware

•Interpretation and In-depth Analysis of Projects

•Information Systems Analysis and Design

•Software Presentation, Sales and Marketing

•Business Development

•Management and Sales of Bulk SMS Application

•Industrial Trainee Coordinator

•Advanced Desktop Publishing Trainer

March 2013 - February 2014 Federal College of Education (South West Branch)

Osiele, Abeokuta, Ogun State.

Job Title: Computer Engineer/ Assistant Lecturer

Department: Science and Technology Education Project Board (STEP-B)/ Computer Department

Key Responsibilities:

•Lecturing and Instruction of Computer Science Courses (Computer Science Department-CESAPREP)

•Practical Instructor/ Assistant final year Project Supervision in Computer Science

•Management of computers and network in the School Café (STEP – B)

•Maintenance and management of Computer Hardware devices

•Computation and presentation of Students’ results (STEP – B)

•Operating Systems, Drivers and other Software Installation

August 2011 - February 2012 Coinmac International Limited

Opposite Alafia Hospital, Queen Elizabeth Rd, Mokola, Ibadan.

Job Title: Industrial Attache Department: Information Resource Management

Key Responsibilities:

•Basic Networking (LAN Configuration)

•Basic Hardware Repair and Computer Cloning

•Desktop Publishing trainer

•Operating Systems, Drivers and other Software Installation

•Engineering Support during Resource Trainings

•

University of Ibadan, Ibadan, Oyo State, Nigeria

Discipline: Information Science

Qualification: Master of Information Science (M.Inf.Sc.)

Grade and Year: Proceed to PhD Grade, 2016.

Ladoke Akintola University of Technology (LAUTECH), Ogbomosho Oyo State, Nigeria

Discipline: Computer Engineering

Qualification: Bachelor of Technology (B. Tech.)

Grade and Year: Second Class (Upper Division), 2012.

Soun High School, Ogbomosho, Oyo State, Nigeria

Qualification and Year: National Examination Council (NECO), 2007

President: Education Community Development Service (CDS) Unit, Odeda LG Branch

Corper Liaison Officer (CLO): Federal College of Education, Abeokuta.

Muslim Corper Liaison Officer (MCLO): Muslim Corper’s Ass. Of Nig. (MCAN), Odeda LG Branch, Ogun

Date of Birth 27th November 1985

Gender Male

Marital status Married

State of origin Oyo

Nationality Nigerian

Languages spoken English and Yoruba

Hobbies: Reading, Surfing the Internet and Sports

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INFORMATION SYSTEM SUPPORT AND DATA ANALYST

SKILLS AND COMPETENCIES

CAREER SUMMARY

EDUCATION AND QUALIFICATIONS

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