PAMELA TURNER
*** ******** ****** • Devon AB T*G 2H4 • +1-647-***-**** • ******.*******@*****.***
Linkedin.com/in/turnerpamelac
PROFILE
·10+ years’ experience in administrative and sales environment
·Superb interpersonal skills with positive attitude and high level of social awareness
·Exceptional problem-solving and analytical skills
·Outstanding team player, with a natural inclination to put others first
·Extremely empathetic with excellent relationship management skills
·Highly energetic and enthusiastic with ability to hit the ground running
·Process-oriented mindset, with exceptional eye for details
·Willing to go the extra mile, adaptable and out-of-box thinker
·Nimble, agile with a willingness to step outside of comfort zone
·Proven ability to step up in a fast-paced work setting with tight deadlines
·Fully bilingual English / Spanish
PROFESSIONAL EXPERIENCE
Retail Sales Manager
Viking Plastics Ltd. – Edmonton, AB 2020 – Actual
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Determine merchandise and services to be sold, and implement price and credit policies
Source and negotiate with vendors when necessary to procure merchandise for resale
Develop and implement marketing strategies and new products
Plan budgets, authorize expenditures, and monitor revenues
Evaluate and improve customer service and respond to customer requests and issues
R&D Manager
San Miguel Industrias PET S.A. – Peru 2017 – 2018
Technically managed company’s largest account
Provided regional technical support and training
Handled prototype and industrial test (Linerless HDPE closures / PET preforms)
Improved new applications and technologies
Developed projects to open new businesses in Latin America
Estimated CAPEX and OPEX for new projects
Project Manager
Ner-Tech E.I.R.L - Peru 2012 – 2018
Implemented Integrated Management Systems (ISO 9001, ISO 14001 and OSHAS 18001)
Managed and formulated processes formula budgets (resins / additives / masterbatch)
Controlled and managed losses in manufacturing lines
Project Manager
Sudamericana de Fibras S.A. – Peru / Brazil 2016 – 2017
Developed and conducted design of special machinery required for new processes
Designed plant layouts and pilot facilities
Created working plans for each new R&D project
Calculated CAPEX and OPEX for pilot facilities and estimates for industrial facilities
Managed all information needed to get governmental finance to R&D
Sales Manager
San Miguel Industrias PET S.A. – Peru 2015 – 2016
Commercialized preforms and blowing PET bottles
Negotiated and developed new business opportunities
Developed, implemented and provided technical approval for new product lines
Manufacturing Manager
Polyroof S.A.C. – Peru / Taiwan 2014 – 2015
Started up manufacturing plant
Developed and implemented PC Hollow Sheets formulas
Implemented production planning and quality control area
R&D / Quality Manager
Iberoamericana de Plasticos S.A. – Peru 2010 – 2012
Managed Quality and Development laboratory
Provided technical support to commercial area at regional level
Implemented GMP and HACCP, reduced production costs and increased line efficiency
Quality Assurance
Empaqplast S.A. – Ecuador 2008-2010
Surveyed operations and manual processes
Controlled and improved process times
Implemented management indicators
EDUCATION
·Master’s Degree in Business Administration (MBA) 2019
UPC - Business School (UPC Escuela de Postgrado) - Peru
·Bachelor’s Degree in Plastics Engineering* 2007
Santiago de Cali University (Universidad Santiago de Cali) - Colombia
·Diploma in Plastics Technology* 2006
Colombian School of Industrial Careers – ECCI (Escuela Colombiana de Carreras Industriales) - Colombia
*Canadian equivalency has been granted by World Education Services (WES®)
ADDITIONAL TRAINING AND CERTIFICATIONS
·Cross-Cultural Business Communication Coaching – Toronto 2019
·Internal Auditor ISO 9001:2015 (Quality Management System) 2018
·Internal Auditor B.R.C. 5th Edition (Food Safety) 2016
·Strategy Negotiation (Sales) 2016
·Internal Auditor ISO 14001 (Environmental) 2014
·Internal Auditor OSHAS 18001 (Safety and Health) 2014
·Internal Auditor FSSC 22001 (Food Safety) 2012
·G.M.P / H.A.C.C.P (Food Safety) 2011