Customer Service Administrative Assistant

Veronica Sanchez

***** ******* ******** **

Socorro, TX 79927

Mobile: 915-***-****

adfp6p@r.postjobfree.com

Summary

Administrative Assistant, Customer Service and Accounting Clerk professional with more

than 20 years experience. Strong attention to detail and demonstrated success in working

with customer orders, numbers, research, shipping and receiving. General Accounting.

Honest, dependable, and responsible.

Education

BS, Business Administration, Minor: Accounting, 2015

DeVry University, Chicago, IL

Expenses financed through full-time employment, scholarships and financial aid.

Associate, Business Administration, 2004

Malcolm X College, Chicago, IL

Graduated with honors. Paid for college education through part-time employment.

Academic Achievements

• Associates Degree in Business Administration with Honors

• National Honor Society High School Diploma

• Deans List

• Outstanding Academic Achievement

• Excellence in Education

Scholarships

Career Catalyst Scholarship, 2014 - 2015

DeVry University, Chicago, IL

Employment

MSRF, Inc., Chicago, IL

Accounting Clerk, 2005 - 2017

Administed various accounting functions, including billing, payroll, accounts receivable, bank

reconciliation, customer service and financial statements, journal entries. Assisted in payroll

reporting. Electronic/web base invoice submission. Actively engaged in company audits;

accounts payable, accounts receivable, and other major expense categories. Managed all

aspects of Accounts Payable and Receivable. Accurately processed and invoiced orders to

customers. Processed month-end closings and monthly reports. Generated monthly commission

reports and quarterly royalty reports. Posted accounts receivable checks and accounts payable

invoices, processed accounts payable checks, balance checking accounts, and assist

controller. Worked directly with customers assisting in sales, resolving problems and ensuring

maintenance of productive customer relations

Veronica Sanchez Page 2

H&R Block, Chicago, IL

Tax Preparer, 2007 - 2009

Worked for H&H Block preparing individual and companies income tax returns. Advised

clients against potential tax liability. Ensured clients not to paid unnecessary taxes. Interview

clients to get a thorough picture of financial situation. Helped taxpayer by using their federal,

state and local codes and see to it that clients received the maximum benefits permitted

under the law of government.

I Pulloma Paints, Inc., Chicago, IL

Customer Service/ Administrative Support, 2001 - 2005

Administered various accounting functions, including billing, accounts

receivable. Calculated, prepared and distributed all payroll checks and affiliated tax returns.

Maintained employee timesheets and attendance records. Sorted and sent out mail.

Answered phones, assisted customers with inquiries and provided all pertinent information.

Provided product information, pricing, quotations and delivery information to customers.

Prepared shipping documents including Hazard information and NAFTA.

Red Hen Bread, Chicago, IL

Bookkeeper/ Customer Service, 1998 - 2001

Cash handling, customer service, balance drawer, petty cash, and place orders for inventory.

Answered phones, greeted customers, and assisted clients with inquiries. Maintained

employee timesheets and attendance records. Sorted and sent out mail. Translator

Administrative Skills

• Motivated self-starter with an aptitude for learning new skills quickly.

• Able to organize material and information in a methodical way.

Languages

• Fluent in English and Spanish

Office Skills

• Solid Knowhow of general office procedures

• Experienced traveler

• Ability to work independently and as a team

• Excellent organizational skills

Computer Experience

• I know how to organize and analyze large set of data.

• I can create fully-functional spreadsheets

• I am familiar with using both Microsoft and Apple operating software

• I have used different computer programs, both computer base and web-based

Data Processing Experience

• Access, Excel, Cristal Reports

Hardware And Software

• Microsoft Office, Word, Excel, PowerPoint, Access, Outlook

• Great Plains, QuickBooks, Peach Tree

• EDI Max, Royalty Zone, H&R Block Tax Software

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