Employee Relations Human Resource

Shannon Soliz

C: 512-***-**** / E: ************@*****.***

https://www.linkedin.com/in/shannon-soliz/

CAREER SUMMARY

Human Resources Leader • Talent Management Partner

A leader with 16+ years of progressive and diverse human resource experience highly regarded for exceptional collaboration with stakeholders, strong analytical and solution-driven focus, and complex initiatives.

An influential and resourceful leader skilled at engaging employees and facilitating change.

An energizing, culture-focused coach and mentor committed to retaining and advancing employees.

A trusted business partner celebrated for adaptability and building strong relationships, with proven experience supporting contact center and operational teams.

AREAS OF EXPERTISE

HR Business Partner

Performance Management

Employee Engagement

Team Building

Employee Relations

Leadership Development

Corporate Culture

Coaching

Talent Retention

Recruiting

Employee Benefits

FMLA/ADA/Compliance

PROFESSIONAL EXPERIENCE

LegalZoom, Austin TX 8/2010 - present

People Operations Business Partner (4/ 2014 – present)

Reports directly to Chief People Officer. Business Partner to Chief Customer Officer and Contact Center Sr. Leadership

Currently serves as the People Operations Business Partner for Sales, Customer Care and Fulfillment operations teams and Company offering People Operation solutions and guidance to Management teams in support of business objectives. Responsible for collaborating with Management teams to influence organizational design, management practices, and work environment. Provide guidance and solutions of management/employee issues and interpretations of policies. Additionally, coordinates staffing and hiring plans based on workforce planning and forecasting needs, negotiates solutions for organizational designs, project planning and workforce initiatives. Also serves as a People Operations subject matter expert on cross-functional, cross-department and project teams and partners with other department People Operations Business Partners to collaborate and identify consistent employee related processes for the Company.

Senior Manager, Human Resources & Talent Management (4/2012 – 3/2014)

Manager, Human Resources/Office Services (8/2010 – 3/2012)

Served as the Senior Leader for HR in the Austin location. Responsible for leading implementing and delivering Human Resource programs, policies, and services that enhance, support and sustain a high performance, innovative and entrepreneurial culture. Consulting with and supporting the executive leadership team, middle management and employees throughout the organization. Experience in developing and roll out of Human Resource programs which included work in compensation strategy, benefits, performance management, rewards and recognition, compliance, employee relations and HRIS to support the company’s values and culture to drive overall performance. Partner with stakeholders to pro-actively facilitate workforce planning/forecasting activities. Managed recruiting team and developed University partnerships for prime candidate flow to meet goals of a fast growing business; partnered with Stakeholders to proactively facilitate workforce planning and forecasting activities.

Accomplishments during tenure at LegalZoom

Successful collaboration and rollout of a variety of projects and programs.

Managed or partnered on a variety of projects. Examples include: Greater Austin Top Workplace program, annual company engagement survey and feedback action plans, employee handbook, open enrollment timelines, new hire on boarding experience, annual performance reviews, ADP HRIS upgrade implementation, Intranet design infrastructure and implementation and performance management application

Create, interpret and manage Human Resource policies as well as department policies where there was little structure, proactively recommend and implement policy changes based on the changing needs of the business

Manage and resolve sensitive and complex employee relations issues including interaction with managers and/or department heads on Human Resource problem identification, analysis, resolution and negotiation

Coached and trained managers on how to effectively manage employee performance providing HR Guidance when appropriate and oversee the performance review cycles

Counsel employees and managers through performance management discussions and grievance administration

Conduct thorough employee relations investigations and department operations investigations as needed. Partner with Legal department on unique employee relations issues and have experience with managing employment risks and assessment of company opportunities

Provide guidance to employees and leadership on concerns dealing with FMLA, Workers’ Compensation, ADA guidelines and interactive accommodation processes ensuring compliance

Partnered with HR VP on forecasting department budget and AOP

Co-founded a Women’s Leadership group with C-level sponsorship that focuses on leadership skills and personal development for high potential, new and seasoned Women Leaders, active participant at philanthropic events

Supervised a recruiting team of 3 that managed and filled over 300 requisitions in 2012 and over 200 requisitions in 2013

Implemented new onboarding practices for new hires, worked directly with Talent Management and training departments to ensure success

Target Corporation, Austin TX 9/1994 – 8/2010

Executive Team Leader-Human Resources (March 2004-August 2010)

Human Resource Generalist for 250+ employee store location

Responsible for all Human Resource functions including staffing, onboarding, training/development, payroll, coaching and corrective action, performance appraisals, employee relations, safety and compliance with federal and state regulations

Supported profitability goals through wage management control, payroll budgeting and expense control

Appointed as District Employee Relations Resource and Technical Trainer for Austin Market.

Responsible for onboarding and coordination of training for Executive Team Leaders

Initiated Campus Recruiting by establishing partnerships with area Universities. Recruited on college campuses by conducting onsite campus info-sessions, participated in career services mock interviews and career fairs. Summer Internship program coordinator

Education

Texas State University, San Marcos, TX

BS -Criminal Justice

University of Texas, Austin TX

Human Resource Management Certification

Currently preparing for SHRM-CP/SCP exam

References Furnished Upon Request

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