Manager Quality

J.Pradeep Kumar

E Mail: ********@*****.***,

Contact: 893-***-****

In quest of assignments in Manufacturing Quality / Supplier Quality Management / Customer Satisfaction & Quality / Safety, Health & Environment with an organisation of repute. Professional Snapshot

A dynamic professional with ~18+ years of rich & extensive experience in MNCs in pioneering my career (automotive & electrical power system sector).

Expertise in devising significant solutions, managing day-to-day operations, projects, maintaining sound safety & quality conditions and well versed with quality management techniques & standards.

Currently associated with M/s. Schneider Electric Infrastructure Ltd (since 2011) as Manager – Manufacturing Quality & Factory EHS.

A competent "People Person", possess excellent organizational skills & strong work ethic. Excellent communication and interpersonal skills, resourceful in interfacing with various functions.

Possessing valuable insights, keen analysis and team approach to implement best practices, adept at working in high pressure environments with strict deadlines and multiple deliverables.

An enterprising leader with abilities in leading teams towards accomplishment of organisational goals.

Areas of Expertise

O Manufacturing Quality O Customer Complaint Handling O Integrated Management System O Supplier Quality Audit O Quality Strategy O Quality Assurance O Quality Metrics O Quality Systems O Quality Methods O Change Management O Customer Satisfaction Audit O Aspect Impact O HIRA O Business Contingency Plan O Operational Control Procedure Executive Highlights

Implemented Integrated Management System, ISO 9001:2015 integrated with ISO 14001:2015, ISO 45001:2018 & ISO 50001:2018.

Instrumental in co-ordinating with team for successful completion of factory audits conducted & approval provided by direct customer, end customer, third party, utility customer, certification bodies like PGCIL, GETCO, NTPC, NMRCL, PSTCL, Prime & Maiden, Godrej & Boyce, E&Y, Black & Veatch.

Leading the Operations Team consistently for successful completion of IMS External Audit at factory.

Influential in SAP-QM module migration of GANESH Project at Areva T&D & BRIDGE Project at SEIL.

Lead Auditor for ISO 9001:2015. Internal Auditor for standards ISO 14001:2015, ISO 45001:2015 & ISO 50001:2018, Certified by Bureau Veritas.

Six Sigma - Certified Green Belt Holder.

Eliminated 15% of the organizational waste generated by re-organizing the process flow and implementing Standard Operating procedures to secure and maintain the status of the facility.

Increased the working efficiency by implementing a Kanban System and changing the shop layout to promote ease of man & material movement and to decrease clutter.

Institutionalized Lean Model Lines to improve the Productivity, Reduction in Floor Space/Inventory/Reduction in Rejection/Cycle time Using Areva Production System (APS).

Lead the Global Suppliers selection and evaluation team as an Areva Global Lead Auditor for Supplier Selection & Evaluation.

Handled the quality management activity in the Outsourcing of Panel Manufacturing activity (Vendor Identification, Vendor Audit for Commercial and Quality Requirements, Vendor Management for manufacturing & providing quality panel as per the requirement).

Instrumental in establishing well equipped & safe testing facility with biometric access for ensuring customer safety during FAT & implementing Near Miss Recording System in the organisation.

Introduced Supplier Score Card, thereby involved supplier participation for improving quality of products and get listed themselves among Top 5 Best Quality Suppliers.

Localized manufacturing of 100 different components within Chennai. Organisational Experience

Since 8 years with M/s. Schneider Electric Infrastructure Ltd (2011 – Till Date) As Manager (Manufacturing Quality & Factory EHS)

Role as Manager Manufacturing Quality:

Leading the organization as Quality Manager to take care & Assure that all Operational Activities conducted in manufacturing unit are in accordance with standards ISO 9001:2015.

Product Quality, Process Quality & Supplier Quality Management.

Administration and organisation of quality functions activities like defining quality objectives, defining KPI, defining quality process/procedure/format for the operational activities, resource planning, measuring equipment planning/calibration, training, scheduling vendor audits, vendor performance monitoring & analysis, establishing quality manufacturing process at vendor location for efficient quality management.

Establishing of system for Quality assurance and Quality control for effective control on quality and processes at all stages of manufacturing.

Build quality systems throughout the group at various operations to help in developing synergy in operations and a uniform quality culture across the organisation.

Planning & reviewing yearly budget for Manufacturing Quality & Factory EHS.

Planning for initiatives to improve systems performance, quality of products, cost reduction and skill set of persons in quality function.

Liaison with external agencies and customer for quality issues.

Quality System Audits (External, Internal, Customer & III party).

Preparing QAP (Quality Assurance Plan) by understanding the customer requirement, submitting the QAP to prime & utility customers and in-charge of customer audits for factory approval.

Investigations of product quality and packing complaints and taking necessary measures to avoid re occurrence.

Continuously strive to measure, monitor & reduce cost of quality.

Organizing training to operators (new & old) / inspectors like Do’s & Don’ts in material handling, mounting of equipment, wiring of equipment, document / drawing reading, & testing of the equipment & Motivating the operators in Kaizens & inviting suggestions through morning meetings, conducting knowledge based discussions, as well as implementing the same into Kaizens.

Monitoring the planning & execution activities scheduled for the calibration of measuring equipment.

Monitoring the planning, approval & execution activities scheduled for the scrapping of materials.

Monitoring key indicators of quality, drive Quality Improvement & company Quality Strategy and Initiatives.

Reporting and communication to top management of the obtained quality results, critical issues and improvement plan.

Direct management of field return investigations, critical issues and securing customer satisfaction. Handling Customer Complaints by Coordinating with production, purchase, commercial and R&D team in implementing corrective and preventive action.

Maintain ethical relationship & interface with Customers, Vendors, Auditors, Laboratories and other external agencies.

Manage, Mentor, Train, Organize, Develop and Direct the Quality Team to ensure the achievement of business’s objectives.

Role as Factory In-Charge in implementing – Integrated Management System

Responsible for Establishing & Maintaining Quality Standards like ISO 9001, ISO 14001, ISO 45001, ISO 50001 in operations and improve its effectiveness.

Conducting Cross Functional Internal Audits, follow up on audit findings w.r.t respective team and ensure the closure of OFI/NC’s with proper Corrective & Preventive Action evidences.

Handling External Audit Follow up on audit findings and ensure the closure with proper Corrective & Preventive Action.

Responsible for preparation and timely reviewal/renewal of Work Instruction, Operational Control Procedure, Process Flow Chart, documents & records, reports, data analysis pertaining to IMS & Safety.

Responsible for providing necessary awareness & training to team on standards as & when required.

Responsible for maintaining all legal & statutory related documents w.r.to the product line operations.

Role as Customer Advocate :

Lead the Quality team of Customer Care Handling and Support.

Periodical reviewing with pilot, PM for conducting NPS Survey and recording the latest status in the global customer care handling tool (CCHS) and NPS Global Tool.

Organizing monthly Customer Quality Calls with all regional teams and Conducting Weekly Customer Call & getting their feedback on all major platforms like product, system, support, quality, reliability, delivery commitment etc.,

Responsible for obtaining customer feedback on successful completion of FAT in operations and for monitoring the NPS

Role as EHS Manager :

Leading the Maintenance & Safety Team of the manufacturing unit and ensuring that the EMS & Safety Standards are clearly set up & communicated within the unit.

Preparation & periodical update of documents like COTO Log of Interested Parties, COTO Log of Issue List, COTO – Risk Register, COTO – Opportunity Register, Legal/Statutory Register, OCP, HIRA, BCP, Aspect Impact.

Monthly monitoring & energy consumption data uploading in SE Energy Tool & EHS data in GLOBES.

Monitoring Legal Statutory Documents like Factory License, Fire License, PCB License, Factory Layout, Stability Certificate etc.,

Organising PPE, Medicines, Safety Awareness Camps/ Trainings like Fire Fighting, First Aid, Safety in Tools & Equipment Handling, Loading & Unloading of Materials etc., to employees.

Ensuring proper disposal of waste generated to the respective authorised/govt. certified vendors.

Reviewing the monthly Safety KPIs with key stake holders and presenting the report to management.

Ensuring procurement and usage of RoHS compliance materials in production. Since 4 years with M/s. Areva T & D India Ltd (2007 – 2011) As Asst. Manager (Quality & Continuous Improvement) Role as Functional In-Charge in implementing – Integrated Management System:

Responsible for Establishing & Maintaining the Quality Standard like ISO9001, ISO14001, Global Quality System and improve its effectiveness through Areva Way and Six Sigma.

Formulate and manage the implementation of policies, procedures and systems pertaining to IMS.

Training the suppliers and employees on the concepts of QMS & EHS. Role as Manager In-Coming, In-Process & Supplier Quality:

Leading the Quality team of Manufacturing Quality, Supplier Quality and Customer Complaints.

Leading the Cross Functional Team in Analysing & Executing the Actions for the Customer Complaints and Customer Satisfaction.

Conducting Supplier Audit to evaluate the supplier process and training them to meet the Areva Quality Requirements. Coordinating with sourcing in supplier selection process and supplier process qualification studies.

Handling the calibration of inspection, measuring & test equipment/gauges to minimize errors & bugs in the process.

Handling Customer Complaints by Coordinating with production, purchase, commercial and R&D team in implementing corrective and preventive action.

Preparing & Displaying of Quality Success Story Board, Quality Lesson, Kaizen, Supplier Score Card

& Poke Yoke Story Board.

Role as Continuous Improvement Manager :

Identifying the opportunities to improve processes, Collect, organize, prioritize, conduct statistical analysis, and present data to business as project opportunities

Selecting the candidates for Green belt training and deploying them in projects.

Coach and mentor Project Leaders and team members to meet the project objectives within the given time frame, and within budget..

Present regular status updates to stakeholders in the form of toll-gate reviews using DMAIC and Lean tools.

Since 5 years with M/s. Cosmic Industries (2002 – 2007) As Asst. Manager (Quality Assurance)

Responsible for analysing & taking corrective & preventive actions for the rejection / rework at assembly, production cells and also for vendor parts by conducting why why analysis.

Focussing on adequacy of POKA-YOKE by conducting audits, taking steps to reduce OE line rejections at customer end, necessary steps to achieve zero customer complaint.

Preparing inspection layout at receiving and in-process inspection, periodical review of FMEA for in- process rejection / rework and take necessary corrective and preventive action. Similarly for customer OE line rejection.

Conducting MSA study for variable, attribute type gauges and instruments .

Providing training to operators / employees in QMS & Motivating the operators in Kaizens.

Preparing Presentation Slides for Quality Improvement Programs, Customer end presentations, in- house training programs.

Analysing existing processes / procedures and conducting critical analysis for finding out shortcomings and suggesting improvements measures. Accomplishments:

Successfully handled local machined parts start from product development, regular run (both production and quality) for 3years.

Played a vital role in reducing the in-house rejection in in-house and achieved 100 PPM target by taking necessary countermeasures and by introducing poka-yokes.

Successfully improved the quality performance of 6 suppliers (25 parts) and introduced skip lot inspection for those supplier parts.

Trained the inspectors in inspecting the machined part through first principle (actual measurement) during first part approval thereby avoiding inspection by gauges & changed the assembly control plans to visual controls – for easy understanding of the operating personnel. Training

Underwent training in 5S, Poke Yoke, DOE, MSA, FMEA, PPAP, APQP, RCA, Problem Solving Approach (PDCA), Accelerated Leadership, Supplier Audit/Quality, SPC, 8D, Gauge R&R.

Underwent Lead Auditor Training in 2017 on ISO 9001:2015, Bureau Veritas Certification Body.

Underwent internal Auditor Training on ISO 14001:2015, Bureau Veritas Certification Body.

Underwent internal Auditor Training on ISO 45001:2018, Bureau Veritas Certification Body.

Underwent internal Auditor Training on ISO 50001:2018, Bureau Veritas Certification Body. Education

B.E. – Instrumentation & Control Engineering from SRM Engineering College, Chennai in 2001.

M.B.A. - from University of Madras, Chennai in 2007. Personal Details

Contact Address : 4/46, Yogeswaran Steet, Madipakkam, Chennai – 600 091.

Permanent Address : 4/46, Yogeswaran Steet, Madipakkam, Chennai – 600 091.

Date of Birth : 12-12-1979

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