Front Desk Office
Resume:
MARVIE MAE TUBO SERRANO
Email Address: *************@*****.***
Mobile No. +971-**-***-****
EDUCATIONAL BACKGROUND:
College: Bachelor of Science in Midwifery
Secondary School: Jabonga National School.
Primary School: Bangonay Elementary School
PROFESSIONAL QUALIFICATION:
License Midwife (Philippines)
Professional Regulation Commission
WORK EXPERIENCE:
DENTAL FRONT DESK OFFICER:
OCEAN DENTAL and ORTHODONTIC CENTER, ABU DHABI, UAE June 2011 – March 2013; February 2014 – August 2020. Duties and Responsibilities:
Greetings and welcoming patients upon arrival to the facility/clinic.
Scheduling, re-scheduling or cancelling appointments as needed.
Scheduling follow-up appointment and providing telephonic reminders in case the patient missed.
Assisting patients to fill out required insurance and clinic forms.
Preparing patients’ chart or records and daily schedule for the dental staff.
Updating patient records and documenting recent treatments and procedures as required by insurance provider and regulatory body.
Communicating with the insurance payer/providers to determine if the dental coverage and possible co-payments of the patient current insurance.
Coordinating with the insurance team pertain to authorization status of each and every approvals prior to notifying the concern patients’.
Prepare all the necessary documents such as eligibility checking, claim form, card copy of the patient and insure medical report from the treating Doctor for the coverage of the insurance and deliver it to the concern departments.
Verifying methods of payment and collecting as needed.
Performing general office duties, such as photocopying, filling and archiving, sending fax and emails.
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Additional Tasks:
Assigned as one on the in charge in handling patients’ complaint if any. Assigned to receive and prepare all the invoices from purchasing officer and validating the received items/supplies from the supplier.
EXECUTIVE SECRETARY:
Mag-Usara Law Office, Butuan City, Philippines.
November 2010 – March 2011
Duties and Responsibilities:
Welcomes guests and clients by greeting them in person or on the telephone; answering or directing inquiries.
Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics; coordinating case preparation.
Conserves attorneys time by reading, researching, reviewing, verifying, and routing correspondence, reports and legal documents; drafting letters and documents; collecting and analyzing information; initiating telecommunications; organizing client conferences, and attorney meetings; scheduling couriers, court reporters, expert witnesses, and other special functions; coordinating preparation of charts, graphs, and other courtroom visuals; preparing expense reports.
Maintains attorney calendar by planning and scheduling conferences, teleconferences, dispositions, and travel; recording and monitoring court appearance dates, pleadings, and filing requirements; monitoring evidence-gathering; anticipating changes in litigation or transaction preparation requirements.
Generates revenues by documenting and inputting attorney billable time and reimbursable expenses; preparing invoices; tracking payments.
Maintains client confidence by keeping client/attorney information confidential.
Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions; maintaining transcripts; documenting and maintaining evidence.
Maintains office supplies by checking stocks; placing and expediting orders; evaluating new products.
Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs.
Demonstrates the ability to accept feedback and respond appropriately. Page 3 of 3
STAFF MIDWIFE:
Jabonga Municipal Health Office, Jabonga, Agusan Del Norte, Philippines. May 2010 – October 2010
Nasipit Rural Health Field Office, Nasipit, Agusan Del Norte, Philippines. May 2009 – July 2009
Duties and Responsibilities:
Supervise indigenous health workers
Plan and implements all health program.
Answer delivery and emergency calls.
Carry out doctor’s orders in the center.
Performing minor procedures like removal of sutures and dressing.
Prepares and submit reports.
Coordinates and participates in community activities. SKILLS:
Eloquent speaker of English language.
Can type an average of 60 words per minute.
Proficient in computer software applications: MS Word, MS Excel and Power Point.
Prudent, hard worker, enthusiastic and incisive speaker, fast-learner, and team player, trustworthy, agile, self-motivated, focused, can work under pressure, willing to learn new things and innovative, creative, resourceful and thorough in all projects.
Experienced in working with people from diverse ethnic and cultural background. Good in spoken and written communication.
Contact this candidate