Customer Care Executive

Uday kumar.M

No:***, Karumari Amman Kovil St, Athur, Chennai - 67.

Phone No: 955*******,

E-Mail ID:***************@*****.***

CAREER OBJECTIVE

To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organization goals.

ACADEMIC PROFILE

Qualification

Name of the Institute

Year of passing

Aggregate B.E

(C.S.E)

Lord Venkateswara Engineering College, Kanchipuram

Chennai.

2011

62.00

Intermediate

(MPC)

Rayalaseema Junior College,

Tirupathi.

2007

65.00

SSC

Sri sarvani vidhya niketan,

Nagari.

2005

73.20

WORK EXPERIENCE

1. ANI Technologies Pvt Ltd (OLA Cabs), Chennai, from JUN 2018– MAY 2020

Designation: MIS- Executive

Prepared Monthly, Weekly & Daily MIS reports of cabs and autos

Prepared performance report for Walk in & Field Executives

Responsible for data analysis & report generation for Daily, Weekly & Monthly as per requirement

MIS Development, implemented advanced Business Performance metrics trackers, Created and updated processes in the Data base to trackers using SQL Query’s

Apply standard procedures in the preparation of vendor payment and client invoicing

ANI Technologies Pvt Ltd (OLA Cabs), Chennai, from Oct -2015 to May-2018

Designation: TEAM LEAD

Calls Allocation and Monitoring

Prepared Monthly, Weekly & Daily reports of cabs

Prepared performance report for Executives

Handle escalation calls and give end to end solution

2. Bharath Technologies, Chennai,from Dec-2014 to Jan-2015

Designation: Customer Care Executive

Prepared Monthly, Weekly & Daily MIS reports on wifi router movement & track the activation status.

Preparation of monthly and consolidated MIS reports

Prepared accounts standard procedures for vendor billing & payments & generate the report.

Complete cycle and physical inventory counts, and database entry to the electronic inventory system

3. India property online P.V.Ltd., Chennai, from 14 Nov 2012 to 14 Jul 2014

Designation: Customer Care Executive

Providing customer services and understanding the needs of the client.

Managing the team effectively to ensure achievement of target and performance.

Presentation of proposals for business development.

Generating leads and business opportunities

Overseeing the quality of deliverables

4. RBS, Chennai, from 04 Feb 2012 to 08 Nov 2012

Designation: Customer Care Executive

SOFTWARE SKILL

Computer Application – MS Office, SQL, C, C++

PERSONAL DETAILS

1. Name : Uday kumar.M

2. Father’s Name : Anandaiah.M

3. Date of Birth : 02 Jun 1990

4. Gender : Male.

5. Marital Status : Married.

6. Nationality : Indian.

7. Languages Known : English, Telugu, Tamil

DECLARATION

I hereby declare that all the particulars are true to the best of my knowledge and belief.

Date : Yours sincerely,

Place : Chennai (Uday kumar.M)

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