Front Office Operator

EDITHA P. DIMACULANGAN

Address: #**** ********** **. *** ***. Mesa

Metro Manila

Mobile No. : 096********

E-mail Add: *******************@*****.***

OBJECTIVE:

A talented Live-in Caregiver with extensive experience in care giving to elderly and disabled people seeking a similar position to make the most of my skills.

Personal Data:

Birth Date : July 24, 1971

Birth Place : Makati City

Age : 49 yrs. old

Civil Status : Widowed

Citizenship : Filipino

Height : 5’2 ft.

Sex : Female

Passport No. : P5674059A

Skills : Daily living skills, administering medicine, house work, cooking, and carrying out beneficial

treatment plans for elders

: Excellent care giving skills both to adults

: Outstanding communication skills

Educational Attainment:

College: Adamson University

900, San Marcelino Street,

Ermita, Manila City 1000, Metro Manila

Bachelor of Commerce

Major in Banking & Finance

(1988 to 1992)

Secondary: Concordia College

1739 Pedro Gil Street, Paco, Metro Manila

(1984 to 1988)

Elementary: F. Ma. Guerrero Elem. School

Pedro Gil Street, Paco, Metro Manila

(1978 to 1984)

Resume of Ms. Editha P. Dimaculangan page . . . 2

Working Experience:

Year February 2005 to August 2o20: Live-in-Caregiver Client/Employer’s Name: TZAHI SHARAMA

Period: August 2011 to present

Address: #90 Harashas Street, Elyakhin, Hadera

Israel 38908

Client/Employer’s Name: YOSEF FRIEDMAN

Period: February 2005 to July 2011

Address: Hibbat Zion, Hadera, Israel

Job Description:

• Provided personal hygiene (Dressing, bathing, grooming, feeding and toileting)

• Assisted clients with activities of daily living and provided fun companionship

• Transferred and lifted clients

• Escorted at doctor appointments, social interaction and activities

• Perform grocery shopping and runs other household tasks

• Help disabled elders with day by day exercises, and with moving from the bed to a wheelchair, from a wheelchair to the shower, and with other movement help

• Keep the client’s ordered and provide medication at the suitable times

• Observe the personality for any health or performance changes

• Provide a foundation of social support for the adults, reading out loud, watching television jointly and conversing

Company: AMALGAMATED PROJECT MANAGEMENT

SERVICES, INC.

Makati City

Position: Telephone Operator

(2001 – 2002)

Job Description:

• Answers incoming calls.

• Directs call to guest rooms, staff, or departments through the switchboard or PBX system.

• Places outgoing calls.

• Receives guest messages and deliver the same to the guest. Resume of Ms. Editha P. Dimaculangan page . . . 3

• Logs all wake-up call requests and performs wake-up call services.

• Understand the telephone operator board or PBX switchboard operations.

• Knows what action to take when an emergency call is required.

• Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.

• Assists in reporting telephone equipment or service complaints and problems.

• Trains or assists with training new telephone operators in performance of job duties.

• Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.

• Must be polite and courteous while answering the phone.

• Open and close telephone functionality on the hotel front office software.

• Keep records of calls placed and received by all departments and recording the call charges.

• Setup conference calls in different locations and time zones.

• Update directory information on the front office software.

• Provide relay service for hearing-impaired guests.

• Following telephone etiquette.

Year 1993 to 2001: Self-employed

Business: Chicken Dealer

Company: EQUITABLE BANK

Makati City

Position: Bank Teller

(1992 – 1993)

Job Description:

• Receive checks and post entries into correct accounts

• Manage balancing duties akin to currency, coins and checks

• Verify dates on incoming checks

• Ensure that customers’ loan information is processed and maintained appropriately

• Receive cash from armored cars and count and verify cash

• Verify cashier’s checks

• Sort, file and record deposit slips

• Manage bank vaults to ensure correct cash balances Resume of Ms. Editha P. Dimaculangan page . . . 4

• Provide information to clients regarding bank services

• Manage specialized services such as checking and savings accounts

• Resolve discrepancies in accounts

• Provide account balance information to clients

• Accept and process loan payments

• Transfer funds at the request of clients

• Ensure that the cash drawer is balanced and maintained at all times

• Endeavour to cross sell bank’s products

• Open and close checking and savings accounts

• Perform end of the day recap of money and bank slips

• Take advantage of sales opportunities to attract new customers

• Post all cash and credit card entries into the database

• Organize and restock workstation with supplies

• Sell savings bonds and traveler’s checks

• Stamp receipts and verify that the customer is who he or she claims to be

• Compare signatures, photos and ID to verify customers Trainings Attended:

Caregiver Training Program

Focuses on skills to provide professional health care to children, the elderly, and the disabled.

College Organization:

Junior Executive of Finance (JEF)

Member (1988 – 1992)

Character References:

- Available upon request

I hereby certify that all data contained herein are true and correct. EDITHA P. DIMACULANGAN

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