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Customer Service Sales

Location:
Pretoria, Gauteng, South Africa
Posted:
August 30, 2020

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Resume:

KIM BARNES

Panorama, Cape Town / +27-81-237-**** / adfowp@r.postjobfree.com

ID No:790**********.

Summary

Successful salesperson with +10 years experience working in the Horticulture Industry, & 6 year in Retail Warehousing, over achieving target, with a focus on team work, innovation, & simplification.

Passionate about people (meeting new people, creating a team spirit, coaching & motivating), strategy & achieving results. A professional whom increases product awareness & education of the customers, no matter the industry. Creating & Maintaining, of new clients & potential sales. Attending & conducting of sales presentations. Main part of my goal in the industry, is to provide a solution for customers, rather than just making a sale.

Skills

Leadership & Organizational Abilities.

Problem Solving Attitude.

Customer service excellence.

Merchandising

Inventory Control

Inventory Management

Loss Prevention

FMCG.

Logistics

Sales

Building Strong Client Relationships..

Negotiation.

Strategies & Market Planning.

Time Management.

Team player and Self-Sufficient.

Team Building

Proficient user of MS Office, MS Excel, Power Point., Outlook & Pastel.

General office administration

Education

Feb 2008- June 2011 Cape Peninsula University of Technology, Western Cape.

Coarse Name: National Diploma Horticulture Sciences.

1997 Grenville High School, Rustenburg, North West.

Coarse Name: Grade 12

Work History

Jul 2013- Dec 2019 Massbuild, Cape Town, Western Cape.

Job Title: Specialist

Responsibilities:

Driving Sales & Conducting market research.

Cross sell Products, & provide accurate product information & services.

General administration duties.(emailing customers and suppliers, drawing up quotations,.

Ordering Stock &Negotiating deals with suppliers.

Stock Management & Working with Suppliers to return stock.

Cutting down on all excess wastage & unnecessary expenditure.

Maintained & grow strong customer base.

Responsible for interviewing, hiring & training new hires.

Time Management.

Multitasking in a fast paced enviroment.

Resolve problems that arise, such as customer complaints and supply shortages

Mentor & supervise a team of 5 subordinates.

Dec 2011-April 2013 Super plants, Parklands, Western Cape.

Job Title: Horticulturist & Sales Consultant

Responsibilities:

Sales.

Customer Service.

Stocking & organizing plants & other merchandise.

Display Layouts.

Price & labelling of all Plants.

Watering, pruning, weeding, fertilising & treating against fungal & disease of plant stock.

Provide Professional Advice.

Liaising with Reps.

Training Staff.

Landscaping.

Stock Inventory.

Problem solving and communicating with staff at different levels.

Worked in all weather conditions.

Dec 2011-Jul 2013 Green_Scope, Cape Town, Western Cape.

Job Title: Landscaping (Self Employed)

Responsibilities:

Liaising with clients.

Plan, direct & coordinate the daily operations.

Responsible for estimating planning carrying out various tasks.

Drawing up Site Plans.

Costing & buying supplies.

Managed a crew of 3-5 co-workers to strategically plan and coordinate jobs.

Maintenance of landscaping Projects according to project specifications, site requirements and client satisfaction.

July 2011- Nov 2011 Fairholme Plants, Grabouw, Western Cape

Job Title: Assistant Manager

Responsibilities:

Office Administration((e.g.: Data Capturing, invoices, quotations)

Sales Repping throughout the Western Cape.

Building Strong Relationships with Clients.

Labelling & Loading stock onto trucks.

Delivering orders throughout the Western Cape.

General Organising of Stock on sites

Inventory Management

Plant Propagation of ornamental plants.

Maintance & Fertilizing of stock

Quality Control

Feb 2008-June 2011 Stodels Nursery, Millerton, Western Cape

Job Title: Horticulturist

Responsibilities:

Sales

Provide accurate information( ie: product fresh ups, pricing &provide after sale service.

Customer Service

Stocking & organizing plants & other merchandise.

Price & labelling of all Plants.

Watering, pruning, weeding, fertilising & treating against fungal & disease of plant stock.

Stock Ordering

Display Layouts & Merchandising.

Plant Maintance.

Research

Worked in all weather conditions

2005-Dec 2007 Dulce, Table View, Western Cape

Job Title: Waitress

Responsibilities:

Provided excellent Customer Service & worked closely with restaurant staff to ensure that orders were served efficiently.

Trained incoming staff regarding the restaurant's procedures, culture and practices.

Gained immeasurable experience in multitasking, oral and verbal communication, customer satisfaction, and conflict.

Prepared and served beverages and expedited food orders.

Delivering Order General Administration.

Maintained supplies and inventory

Achievements

National Diploma Horticulture 2011

Opened up two Massbuild stores in 2013 & 2014.

Landscaping Entrepreneur 2011-2013

Completed four marathons, and six half marathons.

Volunteered at Kirstenbosch 2009.

Drivers Licence Code 8

References upon Request



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