Customer Service Sales
Resume:
KIM BARNES
Panorama, Cape Town / +27-81-237-**** / *******@*****.***
ID No:790**********.
Summary
Successful salesperson with +10 years experience working in the Horticulture Industry, & 6 year in Retail Warehousing, over achieving target, with a focus on team work, innovation, & simplification.
Passionate about people (meeting new people, creating a team spirit, coaching & motivating), strategy & achieving results. A professional whom increases product awareness & education of the customers, no matter the industry. Creating & Maintaining, of new clients & potential sales. Attending & conducting of sales presentations. Main part of my goal in the industry, is to provide a solution for customers, rather than just making a sale.
Skills
Leadership & Organizational Abilities.
Problem Solving Attitude.
Customer service excellence.
Merchandising
Inventory Control
Inventory Management
Loss Prevention
FMCG.
Logistics
Sales
Building Strong Client Relationships..
Negotiation.
Strategies & Market Planning.
Time Management.
Team player and Self-Sufficient.
Team Building
Proficient user of MS Office, MS Excel, Power Point., Outlook & Pastel.
General office administration
Education
Feb 2008- June 2011 Cape Peninsula University of Technology, Western Cape.
Coarse Name: National Diploma Horticulture Sciences.
1997 Grenville High School, Rustenburg, North West.
Coarse Name: Grade 12
Work History
Jul 2013- Dec 2019 Massbuild, Cape Town, Western Cape.
Job Title: Specialist
Responsibilities:
Driving Sales & Conducting market research.
Cross sell Products, & provide accurate product information & services.
General administration duties.(emailing customers and suppliers, drawing up quotations,.
Ordering Stock &Negotiating deals with suppliers.
Stock Management & Working with Suppliers to return stock.
Cutting down on all excess wastage & unnecessary expenditure.
Maintained & grow strong customer base.
Responsible for interviewing, hiring & training new hires.
Time Management.
Multitasking in a fast paced enviroment.
Resolve problems that arise, such as customer complaints and supply shortages
Mentor & supervise a team of 5 subordinates.
Dec 2011-April 2013 Super plants, Parklands, Western Cape.
Job Title: Horticulturist & Sales Consultant
Responsibilities:
Sales.
Customer Service.
Stocking & organizing plants & other merchandise.
Display Layouts.
Price & labelling of all Plants.
Watering, pruning, weeding, fertilising & treating against fungal & disease of plant stock.
Provide Professional Advice.
Liaising with Reps.
Training Staff.
Landscaping.
Stock Inventory.
Problem solving and communicating with staff at different levels.
Worked in all weather conditions.
Dec 2011-Jul 2013 Green_Scope, Cape Town, Western Cape.
Job Title: Landscaping (Self Employed)
Responsibilities:
Liaising with clients.
Plan, direct & coordinate the daily operations.
Responsible for estimating planning carrying out various tasks.
Drawing up Site Plans.
Costing & buying supplies.
Managed a crew of 3-5 co-workers to strategically plan and coordinate jobs.
Maintenance of landscaping Projects according to project specifications, site requirements and client satisfaction.
July 2011- Nov 2011 Fairholme Plants, Grabouw, Western Cape
Job Title: Assistant Manager
Responsibilities:
Office Administration((e.g.: Data Capturing, invoices, quotations)
Sales Repping throughout the Western Cape.
Building Strong Relationships with Clients.
Labelling & Loading stock onto trucks.
Delivering orders throughout the Western Cape.
General Organising of Stock on sites
Inventory Management
Plant Propagation of ornamental plants.
Maintance & Fertilizing of stock
Quality Control
Feb 2008-June 2011 Stodels Nursery, Millerton, Western Cape
Job Title: Horticulturist
Responsibilities:
Sales
Provide accurate information( ie: product fresh ups, pricing &provide after sale service.
Customer Service
Stocking & organizing plants & other merchandise.
Price & labelling of all Plants.
Watering, pruning, weeding, fertilising & treating against fungal & disease of plant stock.
Stock Ordering
Display Layouts & Merchandising.
Plant Maintance.
Research
Worked in all weather conditions
2005-Dec 2007 Dulce, Table View, Western Cape
Job Title: Waitress
Responsibilities:
Provided excellent Customer Service & worked closely with restaurant staff to ensure that orders were served efficiently.
Trained incoming staff regarding the restaurant's procedures, culture and practices.
Gained immeasurable experience in multitasking, oral and verbal communication, customer satisfaction, and conflict.
Prepared and served beverages and expedited food orders.
Delivering Order General Administration.
Maintained supplies and inventory
Achievements
National Diploma Horticulture 2011
Opened up two Massbuild stores in 2013 & 2014.
Landscaping Entrepreneur 2011-2013
Completed four marathons, and six half marathons.
Volunteered at Kirstenbosch 2009.
Drivers Licence Code 8
References upon Request
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