Assistant Customer Service

EXPERIENCE

GOLDEN TULIP AL BARSHA HOTEL (NIHAL HOSPITALITY)

01ST NOVEMBER 2017 TO TILL DATE

HR & Admin Assistant:

Assist the Group HR Manager in day to day operations.

Lining up for interviews and doing the follow-up for the same.

Maintain and update Monthly Reports – Leave Reports, Ticket issuance etc.

Maintaining all the files and documents as per the requirement.

Maintaining and Track record of Employee passport.

Manage insurance addition & deletion, card issuance etc.

Team player and excellent communication skills.

Preparing offer letters, Contract, NOC’s, Salary letters, Experience letter, Disciplinary letters. Termination letter etc.

Assisting the PRO for Visa processing documentation, Cancellations, Labour issues and follow-up’s for visa stampings.

Handling the staff accommodation in terms of hygiene and safety.

Involved in grooming of employees.

Checking the attendance records and forwarding for salary processing.

MONTANARI LIFT COMPONENTS PVT LTD, CHAKAN PUNE, INDIA

05TH AUGUST 2015 – 15TH OCTOBER 2017

Customer Service & Admin Assistant

Organize and schedule meetings and appointments

Develop and maintain a filing system. Maintain computer and manual filing systems.

Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques

Organize travel arrangements for senior managers

Maintain up-to-date employee holiday records

Managed call flow and responded to technical support needs of customers.

Evaluated and responded to incoming sales leads and requests for technical support assistance.

Resolved customer issues in a clear, courteous and straightforward manner.

Demonstrated professionalism and courtesy with customers at all times.

Identified and solved technical issues with a variety of diagnostic tools.

Resolved problems with malfunctioning products.

Followed up with clients to ensure optimal customer satisfaction.

Remained up-to-date on the latest technologies and solutions applicable to company products.

SKF BALL BEARING INDIA PVT LTD, CHINCHWAD, PUNE, INDIA

15TH JULY 2014 -14TH JULY 2015

Customer Service

Member All Types of Breakdown Handled to Monitor & improve MTBF & MTTR.

5” S” Spare part Management Nature of Work- Maintenance of Grinding Machine (Special Purpose Machine) such as face grinding machine, Track grinding machine, honing machine, Edge Grinding machine, Bearing assembly machine.

Additional qualification – Reputability test checking Vibration checking.

EDUCATION

Pursuing BA from Pune University

D.M.E from Maharashtra state board technical education Mumbai year of passing 2014-2015

S.S.C from state board of Maharashtra year of passing 2010-2011

ADDITIONAL QUALIFICATION

MS-CIT, MS – WORD, MS-EXCEL, MS- POWERPOINT

AUTO CAD (2D & 3D DESINING)

FUNDAMENTAL OF HUMAN RESOURCES

REFERENCES

Information would be PROVIDED ON Request

KUNAL BHOSALE

HR & ADMIN ASSISTANT

OBJECTIVE

To work with professionally managed organization wherein I can invest my knowledge and experience for the achievement of the organization’s goals, develop myself and be part in the organization.

SKILLS & ABILITIES

Recruitment

Administration

Analytical and Critical thinker with excellent problem-solving abilities.

Employee grievances

Skilled Multi-tasker & fast Learner.

VITALS

Al Barsha,

Dubai

T -055*******

E -**********@*****.***

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