Customer Service Administrative Assistant

Lyle Jansen

Address: ** ***** ****, ********* *****. Durbanville 7550.

Contact Number: 082*******

Email: **************@*****.***

Summary

I am a polite and respectful individual, which I believe is important in a team dynamic. What drives me is and will always be family. This gives purpose to what I do and has a major impact on my performance. I strive to learn daily, so that I can be the best at what I do. I see criticism as an opportunity to develop myself as opposed to something negative. I am solution driven and find myself looking for possible shortcomings, so that I can capitalize on this and create something innovative.

Career Goal

To acquire the responsible job of Financial Advisor and perform the tasks and responsibilities allotted to me efficiently. To gain sufficient experience to be able to work at this position independently.

Skills

-Strong working knowledge of and experience with Excel

-Strong communication skills and ability to work cross-functionally

-Knowledge of banking software/portals

-Monitor quality of system fed data

-Self-starter who thrives in a fast paced environment; can work independently but is also a great team player

-Some programming experience, knowledge of HTML 5.

-Demonstrated ability to organize and process multiple document requests to assure timely and accurate completion

-Proven propensity to learn new technologies and skills quickly

-Ability to provide stellar customer service to resolution

-Have knowledge of Data Analysis tools and Data Manipulation

Education

Fairmont High School

University of the Western Cape

Bachelors of Commerce Information Systems

Information Systems is not simply about computers, or learning how to use a popular computer package such as Microsoft Office. It’s about how businesses can make the best use of computer technology to provide the information needed to achieve their goals. In the same way as your own needs and priorities are unique to you, each organization has different goals and requirements, and the successful implementation of information systems requires a thorough understanding of the business issues involved as well as the different technologies that are available.

Most of the time there is no single “correct answer”, and you will need to draw on your own knowledge and judgement when planning or using an information system. Naturally, I believe that studying Information Systems will assist me in getting the best possible answer. I have developed a strong passion for numbers and I am in the process of training my mind to think about this critically and analytically.

Work Experience

Designation: Student Administrative Assistant

Organization: University of the Western Cape

Period of work: 1 July 2018 – 31 December 2018

Responsibilities:

-Present a professional, helpful atmosphere and positive attitude for students, staff, visitors and callers.

-Track program expenditures and maintain budgets using Excel.

-Maintain student records, update files and information as needed.

-Support the Coordinator in monitoring and updating the inventory of all program assets.

-Provide service excellence through courteous, informed, accessible and professional engagement.

Achievements:

-Delivered an exceptional customer service experience, resolved issues and shared benefits of additional services. Recognized for being polite, positive and client-centric.

-Motivated co-workers by encouraging teamwork, prompting optimism.

-Assisted the coordinator in developing a tender for funding from the FASSET (Sector Education and Training Authority for the Finance, Accounting, Management Consulting and Other Financial Services Sector) for students who qualify for a bursary.

-Provided constant and reliable administrative support.

Designation: Academic Tutor

Organization: University of the Western Cape

Period of work: 01 January 2019 – 30 June 2019

Responsibilities:

-Liaise with lecturer in designing and implementing exercises and activities to facilitate student’s academic improvement.

-Deliver tutor sessions effectively.

-Conduct individual tutorial sessions for students with academic deficiencies; determine what areas require additional assistance.

-Marking and maintenance of all records required to document student’s attendance and academic progress.

Achievements:

-Built meaningful relationships with my students, which led to lifelong friendships.

-Demonstrated dedication by allocating additional sessions for those students who require further assistance.

-Received a certificate of appreciation for commitment and contribution towards the IPS 1st year tutor programme.

Designation: Customer Service Host

Organization: Digital Outsource Services

Period of work: 01 December 2019 - Present

Responsibilities:

-Providing world-class customer service by responding to customer queries by telephone, email and online chats.

-Processing and resolving of incoming and outgoing contacts in a multimedia environment.

-Processing pertinent information into relevant databases.

-Customer relationship building and management as well as cross selling of products and services.

-Problem solving tasks during shift.

-Excellent time management and adherence to a schedule.

Achievements:

-Achieved the highest KPI score (4.65) in all teams for the month of April 2020.

-Organized a meeting to explain the KPI system to new hosts and provided advice on how to improve one’s performance.

-Maintaining supervision over new starters in an attempt to help maintain their performance.

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