Service Customer
Resume:
Gorjana Steidl
Prospect Heights, IL *****
*********@*****.***
Summary of Qualifications
Dynamic and highly motivated professional with demonstrated expertise in providing outstanding customer service skills and leading office administration activities. Possesses well-developed interpersonal skills and works well in time sensitive environments. Effectively handles stress that is associated with meeting dead lines and managing unexpected change. Adept at “thinking on my feet” to meet challenges head on, resolve complex problems, and respond quickly to changing priorities. Communicates clearly with diverse populations in written, verbal, and presentation formats. Excellent work ethic and a strong sense of responsibility with a track record of dependability. Excellent interpersonal skills and self-motivated to prioritize responsibilities and fulfill them in a timely manner as a reliable team player.
Exceptional Interpersonal and Communication Skills – Proficient in promoting confidence and maintaining strategic office relationships while interfacing positively with people in regards to complex business issues.
Problem Solving – Proven ability to troubleshoot and develop timely solutions to service and business challenges. Successfully manages office change for improved performance and greater team efficiency.
Work Ethic and Professionalism – Solid professional standards and excellent track record of dependability. Maintains focus on achieving bottom line results while ensuring customer satisfaction on business issues. Professional Experience
Customer Service Representative – Call Center
Automated Health Systems – Schaumburg, IL 2018 - 2019
● Confer with customer by phone or e-mail in order to provide information about products and services.
● Reporting and keeping track of customer interactions and transactions, recording details of complaints, and comments, as well as actions taken.
● Assist customer in account opening.
● Resolve customer’s service complaints.
● Work with Supervisor on escalated or unresolved customer grievances. Activity Instructor II
Center for Enriched Living – River Woods, IL 2018 - Present
● Maintains safety and supervision of the client at all times during session.
● Maintains a safety, sanitary therapeutic environment which promotes respect and dignity for clients and protects the privacy, rights, confidentiality, and physical/emotional well-being of clients.
● Assisting in restructuring environments and activities to support the clients’ behaviors.
● Teaching skills and activities that allow the individual to communicate and/or function more effectively.
● Communicate openly with managers and supervisors.
● Fallowing daily assigned notes related to implementation of the client’s activities.
● Completes assigned work in a timely manner and strives to make good use of time. Receptionist and Office Administrative Support
Commercial Specialties Inc. - Rolling Meadows, IL 2017 - 2018
● Received phone calls from customers who wanted to set appointments to meet with project estimators to review new construction projects. Managed log – verifying schedules and confirming client meetings.
● Rendered administrative support, organized files, maintained spreadsheets, and performed clerical duties.
● Participated in office activities; handled appointments (high customer traffic and multiple phone lines).
● Performed general office duties and administrative support; managed inventory and ordered supplies.
● Provided outstanding customer service, developed customer relationships, and served project managers Trainer and Server
Olive Garden - Vernon Hills, IL 2003 - 2018
● Duties include handling and providing outstanding food service and leading training for new employees.
● Consistently provides prompt service while taking orders, preparing food, and serving beverages, etc.
● Performs team training duties and communicates regularly with management to review service operations.
● Quickly processes carry-out and dine-in orders. Completes transactions with cash and credit/debit cards.
● Consistently provided prompt guest service while taking orders; trained staff on sequence of service.
● Investigates and quickly resolves food quality and service complaints to earn long-term customers. Worked in a very fast paced environment while providing customers excellent service with efficiency. Education
Harper College: – Electronic Bookkeeping; – Microsoft Office Administrative Support Certificate
(Intermediate Word & Excel 2016, Intro to Access, Power Point & Outlook 2016); – Phlebotomy Certificate; - Microsoft Word
Contact this candidate