Customer Service,Scientific research,organisational skills

CURRICULUM VITAE OF

BRIDGETTE REITUMETSE MASHEGO

Phone Number: 061-***-****/071-***-****

E-mail Address: *************.*******@*****.***

PERSONAL PROFILE

Highly enthusiastic and compassionate call centre consultant, with experience varying form customer service to elaborate scientific research. Strong believer of excellent service and innovative strategies for problem solving. Currently a call center agent at Company Wellness solutions the COVID-19 hotline division.

Call center duties continuously allowing me to sharpen my customer service and communication skills as well as data management skills via Monday.com app. As an intern in 2016 at CSIR, I carried out numerous experiments which required troubleshooting and optimization techniques further equipping me with proper planning, organizing, and problem- solving skills.

Working for these two companies has enabled me to develop valuable and transferable skill set which will enable me to thrive in this position. In addition, I am confident that the skills I have acquired over the years and my ability to learn quickly and diligently will positively impact your company.

PERSONAL DETAIL

Nationality South African

Date of Birth 13 June 1993

Gender Female

Home Languages Sepedi

Other Languages English and Zulu

Driver’s License Code B

Physical Home address Marula@Riverside

9 Street Buchu

Riverside View, Sandton 2191

Availability Have to provide 2 weeks

Location Willing to relocate

TERTIARY EDUCATION

Name of Institution: University of Limpopo

Qualification Obtained: Bachelor of Science Honors Major courses: Biochemistry

Duration: 1 year

Year of completion: 2015

Name of Institution: University of Limpopo

Qualification Obtained: Bachelor of Science

Major courses: Biochemistry and Microbiology

Duration: 3 years

Year of completion: 2014

SECONDARY EDUCATION

Name of School attended Thlakanang Secondary School Highest Standard Passed Matric (Grade 12)

Year of Completion: 2011

ADDITIONAL COURSES AND AFFILIATIONS

Name of Institution Africa International Advisors

Qualification Obtained Advanced Microsoft Excel

Project Management

Year 2016

Name of Institution University of Limpopo

Qualification Obtained Computer literacy (Microsoft word, Microsoft excel, Microsoft Power point)

Year 2015

WORK EXPERIENCE

Company Wellness Solutions Covid 19 Hotline Division Duration 15 July-Currently

Position Call center Agent (Month to Month contract) Duties Answering and making calls and responding to customer inquiries

Collecting and updating client’s information for business purposes

Completing call notes and call reports on Monday.com Respond to USSD and please call Me’s

Refer symptomatic individuals who need to be isolated Skills Employed Good phone etiquette

Computer and internet savvy

Ability to work under pressure and stressful environment Ability to attend to client’s concerns effectively (problem solving)

DST-NRF Internship Program (CSIR)

Duration 1 April 2016-20 January 2017

Position Intern (Biosciences Unit)

Duties Developing, validating and optimizing Nutraceutical and Cosmeceutical assays

Logical Analysis of results and Data Interpretation Report writing

Troubleshooting on various enzymatic experiments

Monitoring stock levels and Placing orders

Culturing of malaria parasites

Preparation of working reagents

Presentations

Skills employed Basic Laboratory techniques

Laboratory information systems

Use of basic Laboratory equipment

Knowledge of safe laboratory procedures

Adherence to MSDS, proper handling and storage of lab equipment and material

Cell culture maintenance

Aseptic techniques

Enzymatic bioassays skills

Innovative

Trouble shooting

Efficient use of Microsoft packages

Strategic thinking

Excellent organizational skills

Interpersonal

Time management skills

Ability to work under pressure

Communication skills

Attention to detail and accuracy

Additional Skills Acquired: Knowledge of safe laboratory procedures & Basic Laboratory techniques,

FTIR, UV-Vis spectroscopy, chromatography,

Specialized microbiological sampling analysis,

Cell culture maintenance,

Aseptic techniques & Enzymatic bioassays skills

University of Limpopo

Duration January 2015-October 2015

Position Laboratory Assistant (Biotechnology, Microbiology and Biochemistry Department}

Duties Assist undergraduates during experiments

Prepare working reagents

Assess scientific reports

Skills employed Preparation of plant extracts

Molecular biology techniques (PCR, DNA& RNA

isolation)

Communication Skills

Good Laboratory Practice

Occupational Health Safety Standards

Teamwork

KEY SKILLS AND COMPETENCES

Internet Savvy

Critical thinker

Scientific writing skills

Detail oriented

Good interpretation skills

Methodical

Innovative

Results driven

Ethical

Ability to work under pressure

Honest and have integrity

Eager to learn

Adaptable

Accuracy

REFERENCES

Name Dr Malefa Tselanyane

Relationship Mentor at CSIR

Contact details 012-***-****/ 084-***-****

Email Address ***********@****.**.**

Name Prof Phineas. M Mokgotho

Relationship Honors supervisor

Contact details 084-***-****

Email Address ******.********@**.**.**

Name Vanessa Tuffeck

Relationship Supervisor

Contact details 072*******

Email Address *******@***************.**.**

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