Front Office Sales
Resume:
PERTSHIE OLIVARES GONO
****.**********@*****.***
Personal Details
Name : Pertshie O. Gono
Sex : Female
Date of birth : 28th April 1996
Status : Single
Nationality : Filipino
Residence : Jamal Abdul Nasser St. Sharjah, UAE
Professional Objective
To secure employment in a challenging and rewarding role where I can utilize and extend my skills and abilities. I seek to broaden my horizons, utilizing and developing my communication, interpersonal, organizational and administrative abilities and depth of experience.
Skills & Abilities
Personal Attributes
• Clear effectively oral and written communications skills in English language
• Ability to work in highly pressurized conditions
• Skill of self – managing and punctuality
• Problem solving skills
• Etiquette and confidence with communication
• Ability to handle multiple tasks with efficiency
• Fast learner with positive attitude
• Can work with less supervision
• Ability to deliver results, meet deadlines and targets
• Proficient in Full Microsoft Suite Products; Word, Excel, Powerpoint, Outlook & Quickbooks Work Experiences
• Secretary cum Office Admin Assistant
Emdad General Trading LLC, Al Khan Sharjah, United Arab Emirates March 2, 2019 to July 2020
Providing administrative support to ensure efficient operation of the office
Support managers, employees, and office visitors by handling a variety of tasks in order to ensure that all interactions between organization and other are positive and productive
Ensuring that all administrative duties are completed accurately and delivered with high quality and in a timely manner
Handling office tasks, such as filing, typing, preparing and generating reports and presentations, setting up for meetings, and reordering supplies
Maintain polite and professional communication via phone, e-mail and on person
Acting as a Receptionist and/or meeting and greeting clients
Managing accounts of medical centers, hospitals, pharmacies, and beauty clinics throughout UAE, thus including reports for weekly sales, monthly and quarterly sales by Medical and Sales representatives.
Preparing purchase orders, invoices, statement of accounts, quotations & credit memos
Analyze customer’s accounts, generates weekly aging, and determine payment scheduling from extracted data of Bad debt expense.
Initiates payment collection efforts to successfully boost collections more over 85% from bad debt ratio.
Monitors and administer internal and external communications and customer accounts.
Collaborating with sales and accounts department to secure, retain, and grow accounts.
Supports billing department for customer’s statements, bills and invoices
• Office Secretary
JIA’S ENTERPRISE (Sand & Gravel Supplier and Electrical Services), Philippines April 23, 2018 – December 14, 2018
Managing and scheduling appointments
Preparing and disseminating correspondence, memos and forms
Managing telephone calls, supplying and getting data and directly talking to a suitable person.
Typing, filing, preparing and collating reports
Logging or processing bills or expenses
• Front Desk Receptionist
Madonna Hotel and Suites, Quezon St., Philippines
April 26, 2017 - October 31, 2017
Registering guest and processing their assigned rooms
Managing reservations and providing information about rooms, rates and amenities.
Answering inquiries through phone calls, emails, or to walk in customers
Accommodate guest requests
Communicating with hotel staff on the status of guest’s rooms
Up Selling guest rooms and promoting hotel services
Handling cash payments
Education & Training
Education
College
Course : Bachelor of Science in Tourism Management University/College : St. Mary’s College of Tagum Inc., Philippines Awards
• First Best Researcher, 1st Research Forum Program, St. Mary’s College of Tagum, Philippines
February 14, 2017
• Best Researcher, 1st Inter-School Hospitality and Tourism Research Congress, University of Mindanao, Davao City, Philippines
February 18, 2017
Additional Certifications
• Travel Services NC II Passer, Philippine Women’s College of Davao, Davao City, February 15, 2017
• Tourism Promotions NCII Passer, Philippine Women’s College of Davao, Davao City, January 31, 2017
• Basic Training (SOLAS), PNTC Colleges, Pasay City, May 24, 2016
• On the Job Training, Clark International Airport, Angeles Pampanga, April 6, 2016- May 15, 2016
• Front Office Services NC II Passer, Philippine Women’s College of Davao, Davao City, October 26, 2015
• Tour Guiding Services NCII Passer, Philippine Women’s College of Davao, Davao City, October 26, 2015
• Leadership Seminar-Workshop, St. Mary’s College of Tagum Inc., October 12,2015
• Lecture on Human Resource and Rapport Building, Waterfront Insular Hotel, Davao City, October 3,2014
• Lecture on “Tourism as a Phenomenon”, Jack’s Ridge Resort and Restaurant, Davao City, October 3, 2014
• Lecture on Front Office and Accommodation Management, Marco Polo Hotel, Davao City, October 4, 2014
Character References
To be provided as per request
Contact this candidate