Service Representative Customer

Gabriel Balint C. Tobias

Phone Number: 385-***-****/ E-mail: adfort@r.postjobfree.com

**** * ******** **** **, Salt Lake City, UT 84107

Background:

I seek opportunities of professional growth. I always used my time to obtain knowledge that now, in my adulthood, will be beneficial to my professional carrier and to the companies that I will work for. I learned and exercised principles of leadership and cooperation in the work place. I had the opportunity to live in British Columbia, Canada and perfected my English. I recently had the opportunity to work in the purchasing department in downtown Salt Lake City, which provided me a greater capacity to work with those around me and help individuals in the United States and around the world.

Skills and Academic Education

Complete High School: Colégio Objetivo – 2013

Complete Middle School – Colégio Marista – 2010

Trained on Office 365

Knowledge on SAP system for accounting.

Knowledge on Service Now, APLUS and other online platforms.

Graduated in Accounting A.A.S.D. and Business Management, LDS Business College, Salt Lake City, Utah.

Qualities

Responsible

Punctual

Honest

Team Work

Willing to learn

Adaptability

Collaboration

Leadership

Previous Working Experiences:

Company: Henkel Ltd. 2013-2015

Functions: Acted as trainee in the Financial Department, Accounts Payable, doing the financial process of the invoices of import products at the national level. Also acted in the financial process of accounting, confirming the processes that would allow employees of the company to be paid and reimbursed. Used excel to create a database of all the importation documents saving an incredible amount of money and time for the company and the department.

Company: Plussol Serviços Serigráficos 2012-2015

Functions: Involved in the execution of banking payments, withdrawals of amount and payments in general. Also worked in the production, checking and organizing the products. Organized customer data and accounts receivable, keeping track of payments that needed to be made to the company.

Company: The Church of Jesus Christ of Latter-Day Saints 2017-2019

Functions: Customer Service Representative. Used Different database systems to organize customer data. Also developed skills on warehouse systems to check availability of items and track orders. Received many Very satisfied recognition from customers and develop greater customer service skills, both in English and Portuguese.

Company: The Church of Jesus Christ of Latter-Day Saints 2019-2020

Functions: Worked as Intern in the Purchasing Department. Organized and processed contracts of Vendors, insurance certificates and lead meetings to report Vendors’ status and progress. Coordinated meetings within the department and with other departments in the company. Created a better work flow chart and training manual that helped employees understand processes better, consequently helping the company be more effective and efficient. Also had the opportunity to train new employees in the department and provide other trainings.

Other Course

English at CCAA 2011 - Graduated

Italian Course 2013

Professional Self-Reliance Course 2014

Financial Self-Reliance Course 2019

Professional Excel 365 Certificate 2019

Voluntary Service

Lived in British Columbia, Canada for two years, where I obtained fluency in English, and as I worked in leadership positions, I developed qualities of collaboration, adaptability and responsibility. The opportunity to have contact with people from different countries and work in a multi-cultural environment was wonderful and I learned how to adapt to different situations and individuals.

Participation in “Helping Hands” project. (www.maosqueajudam.org.br) As a volunteer, I participated in several humanitarian projects including the separation and delivery of 5 tons of food for non-governmental entities and the painting of public schools in the city of Maringa, Brazil.

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