Customer Service Sales Representative

**/**/**** - **** ******* Date

**/**/**** - **/**/2019

**/**/**** - **/**/2018

AVNI BHOOT

Dubai,, United Arab Emirates

+971********* ***********@*****.***

CAREER

OBJECTIVE

Enthusiastic customer service professional ( Telecom, Banking,IT) with 7 years of experience working as a liaison between consumers and corporations. Outstanding communication, relationship- building and influencing skills, customer engagement; competent in building customer relationships which inspire confidence and loyalty. Telesales Representative with excellent marketing skills being an asset to a company in need. Adept at handling Customer Complaints & provide appropriate solutions. EXPERIENCE Pact Software Services

Business Development Executive

Selling a range of products and services, to both new and existing clients. Working on high quality appointment setting campaigns. Making B2B outbound telesales calls.

Conveying technical information to customers.

Closing sales and making plans to gain repeat business. Booking appointments for sales representative to visit potential customers. Smart Union Commercial Brokerage LLC

Relationship Manager

Engage and educate customers on product usage

Documented all customer inquiries and comments thoroughly. Answered customer questions about product availability and shipment time. Convey brand information to customers and respond to questions/inquiries that arise Accurately filled out paperwork daily to ensure the credit card process was complete, to find out where we stood for the month on credit cards. Communicated sales promotions to customers to grow average customer accounts, to increase company revenue.

Quality Analyst

Facilitated call calibrations amongst call centers on a weekly basis. Provided accurate, consistent, and constructive performance feedback to agents and management team.

Coaching and feedback given in one-to-one sessions to improve customer service. Tech Mahindra Business Services

Customer Finance Advisor/Customer Service

Managing customers expectations and helping

them with financial negotiations.

Negotiated and documented collection

communications with the customer.

Consistently exceeded goals and expectations of management earning Employee of the month on

multiple occasions.

Managing role effectively to collect MOBILE BILL payments. Contacted customers to negotiate acceptable payment arrangements or settlements, when applicable.

Customer Service Manager

Developed and implemented staff training and mentoring programs. Dealt with customer issues in a courteous manner.

23/05/2013 - 14/02/2015

Ensured that rules of conduct were adhered to during each call. Approved time off requests and prepared staff schedules. Justdial Ltd

Sales Associate/Telesales

Identifies and generates leads through

networking, cold-calling and marketing, converting into key accounts.

Manages high-profile corporate accounts.

Coordinates and leads service review meetings to

ensure customer satisfaction and SLAs are being

met.

Uses CRM to record data.

Key role in developing the team: conducting

training and mentoring.

EDUCATION Saurashtra University

Bachelor's Of Commerce

55%

2015

St Ann's High School

Higher Secondary School Certificate

Grade C1

2011

St Ann's High School

Secondary School Certificate

Grade One

2009

HIGHLIGHTS Skilled at mediating conflict and coming up with creative solutions that benefit both the company and customer.

Proven management experience in effectively training competent customer service associates and continuing to provide outstanding service to customers. Enthusiastic team player with the ability to motivate, encourage, and excite fellow employees.

Expert at learning about new products and delivering information to customers in a way that is honest, educational, and helpful.

Confident communicator with an interest in listening to what the customer has to say.

SKILLS Soft Skills - Honest, Friendly, motivated, Enthusiastic, Decision Making, Accept Feedback, Desire To Learn.

Behavioural Skills - Assertiveness, Asking permission, Accountability, Asking for help. Customer Service Skills - Caring, Detail Oriented, Attention To Detail, Accuracy. Computer Skills - Email, Internet, Client Support, Microsoft Office, Documentation. General Skills - Goal Setting, Defining Problems, Collaboration, Being Creative. ACHIEVEMENTS

& AWARDS

Top Performer for the month of August 2019.

Exceeded targeted sales goals by 70%.

Awarded as a BIG campaign winner (campaign name- GSGS) for amazon vouchers worth Rs 15000 and above.

Recognized as SPOTLIGHT Winner for 3 times in 12 months for the financial year 2016.

Recognized as SPOTLIGHT Winner for 6 times in 12 months for the financial year 2017.

Rewarded with Samsung Galaxy S7 Edge mobile phone as a winner for 3 months constant top performance.

Received Certificate for soft spoken communication with customers. A top NOTCH batch was been rewarded for constant 6 months performance. TECHNICAL

SKILLS

Microsoft Office Suite

70WPM typist

CRM & Familiar with UK based Applications

Asksid

PGA

Tallyman

Microsoft Word

Microsoft PowerPoint

CORE

COMPETENCIES

Team Management

Customer Service

Training & Development

Scheduling & Organization

Communication

Teamwork & Supervision

INTERESTS

Sports

Art (Drawing)

Gaming

Traveling

Music

PERSONAL

STRENGTHS

Communication Skills

Flexibility and adaptability

Quick Learner

Coaching and Teaching Juniors

Goal Oriented

Active Listening Skills

Perfect Negotiator

PERSONAL

PROFILE

Date of Birth : 31/07/1994

Marital Status : Single

Nationality : Indian

Known Languages : English, Hindi, Gujarati

Passport : Yes

REFERENCE Reference On Request - ""

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