Manager Customer Service
Resume:
Rebecca Hubbs
Cobourg, ON K9A 5E3 **********@*******.***
PROFESSIONAL SUMMARY
I consider myself an experienced, self-directed, responsible, passionate professional that is an innovative thinker with a drive for developing creative solutions to complex problems. SKILLS
• Effective Program Writing Skills. Demonstrated while working in multiple community service capacities as well as professional training opportunities. Further developed by independently writing programs for all level learners, assisting in writing progress summary reports, client profiles, developing operational definitions and writing revisions in client binders.
• Excellent Communication skills. Developed through maintaining a positive and energetic attitude to empower clients to take responsibility for their own work and actions and by modeling expected responses. Further developed through working directly with families, weekly team meetings, training, and monthly check-ins.
• Exceptional Organizational and Time Management Skills. Demonstrated through years of management positions, personal goals, as well as client demands and needs. Some demands required due dates for reports, assessments, scheduling and daily paperwork. Further developed through years of post-secondary schooling balancing eight courses per semester, while balancing a full-time placement and two part -time jobs.
EDUCATION/TRAINING
Safe Management Training 2019
Tri-County Community Support Services – Peterborough, ON Medication Administration Training 2019
Tri-County Community Support Services – Peterborough, ON Instructor Therapist Provincial Training 2017
Kinark Child and Family Services, Toronto, ON
Honours Bachelor of Applied Science in Family and Community Social Services 2017 Social Service Worker Diploma
University of Guelph-Humber, North Etobicoke, ON
Standard First Aid – CPR C – AED 2017
St. John’s Ambulance, Cobourg, ON
Applied Suicide Intervention Skills Training Certificate 2017 Living Works, Kingston, ON
Child and Youth Advanced Diploma with Distinction 2015 St. Lawrence College, Kingston, ON
EMPLOYMENT-RELATED EXPERIENCE
Behaviour Technician 2017-present
Tri-County Community Support Services Peterborough, ON
• Responsibilities include working closely with a Behaviour Consultant, Clinical Therapist and a team of Instructor Therapists while providing one-on-one Intensive Behavioural Intervention Therapy using Applied Behavioural Analysis principals in a fun, interactive and play-based setting. Additionally, communicating daily and weekly with all parties involved regarding the progress of learner’s development in outlined goals.
• Additional responsibilities include managing and assembling a binder that included all of the learner’s goals and programs to achieve goals that were developed through meetings and assessment reviews. These duties also included prepping teaching materials, recording data, analyzing data trends, strong comprehension of clinical writing and behavioural terminology, program writing, completing assessments (VB-MAPP, Task Analysis), ensuring treatment integrity with all programs as well as Behaviour Safety Plans, tracking weekly and monthly gains as well as completing meeting minutes. Assistant Manager 2016-2017
Kentucky Fried Chicken Cobourg, ON
• Responsibilities included working in a fast-paced environment while ensuring a positive attitude, meeting the demands of the customers, ensuring accountability with all employee’s when goals and requirements are not being met while supporting the employee by giving resources to help achieve the expectations of their position. Additional responsibilities included to multitask, complete daily and weekly required paperwork which involved inspections of all workspaces, temperature controls, health and safety checks and ordering of required products to be successful in a cost friendly and efficient way. Customer Service Manager 2015-2017
Walmart Cobourg, ON
• Worked closely with a group of 12 Customer Service Managers and ensure effective communication inter- departmentally with all members of management to help achieve and develop a consistent culture of inclusivity with the organization’s vision and goals by multitasking and having each employee held accountable for their achievements and areas of development. Placement Student, Student Support Counsellor 2014-2015 Limestone District School Board Kingston, ON
• Worked in alliance with other community partners, balanced time effectively, and provided a safe and inclusive atmosphere.
• Completed meeting minutes, balanced a heavy workload and communicated with parents, guardians, teachers and children and youth by establishing rapport, ensured the child’s needs first, enriched the therapeutic environment, ensured child safety and ensured confidentiality of session.
• Provided group programs, individual programming, one-on-one counselling, behaviour safety plans, provided staff with behaviour modification techniques and support to students. Resident Advisor, Senior Resident Advisor 2013-2015 St. Lawrence College Residence Kingston, ON
• Supervised 600 students as a team of 12 and worked alongside with Residence Manager(s). Assisted in supervising Resident Advisor teams while balancing full-time studies. Residents ranged from 17-30 years of age.
• Completed required paperwork ensuring all notes were written accordingly and in third person, conducted weekly meetings, created schedules, resolved conflicts, ensured rules/laws were being followed accordingly.
• Used therapeutic approaches to establish rapport with residents and staff, used counseling techniques when residents were facing challenges and used referrals when situations needed additional supports.
• Empowered residents to self-advocate, develop goals and strategies to achieve desired goals using SMART
(specific, measureable, attainable, relevant and time sensitive) planning methods and theoretical approaches. Placement Student, Counsellor 2013- 2014
Boys & Girls Club of Kingston & Area Kingston, ON
• Supervised a maximum of thirty children at a time with a two or more trained staff.
• Promoted a cultural sensitive environment by developing a culture club using play-based learning in developed programs and promoting attitudes of empathy daily.
• Developed programs for youth ages 12 to 16 using creative art therapies. References
• References available upon request.
Contact this candidate