Customer Service Flight
Resume:
JESSIE C. ROQUE JR.
Al Jaedi Bldg, King Faisal Road Sharjah UAE
*************@*****.***
Objective:
To Obtain a position in a growing, reputable company where I can Execute my knowledge and skills, learn new things and improve it Efficiently.
Personal Information:
Birthdate: January 29, 1996
Nationality: Filipino
Gender: Male
Civil Status : Single
Address: 994-K San Bernardo St., Tondo, Manila
Education:
Bachelor of Science in Air Transportation
PATTS College of Aeronautics
March 2015
Work Experience:
Flight Operations Officer
Apogee Flight Support Dubai Airport Free Zone
March 2020 – April 2020
Officers will deal with serious issues that can affect the airline. These issues to include traffic control and terrible weather conditions.
Ensure that all flights are on time by monitoring the aircraft
They need to think ahead of time so that they can deal with any flight programme issues before they have a ripple effect.
They also need to ensure that the right type of aircraft is going to be used and that said aircraft is in the right place to receive the correct maintenance.
Staff is coordinated in daily basis where issues are discussed, they also oversee all major operational decisions and they will come up with solutions to certain problems
The Flight Operations Support Department's role is to coordinate all these technical and operational factors such as the weather, OVERFLIGHT permits, route planning, aircraft performance, airport facilities, the aircraft's technical condition or fuel requirements. Flight Dispatcher
Operations Service (RampDepartment)
Philippine Airport Ground Support Solution Inc. (PAGSS) September 2016-Present
Provides Flight Plan, NOTAM and Flight Folder (Wind and Temperature, Significant Weather, Satellite Maps, SIGMETs and METAR TAF)
Decoding NOTAMS, Metars and Tafors
Checking Flight documents; Loadsheet, Flight Plan, General Declaration, Passenger and Cargo Manifest.
Dissemination of information about new Notam and Weather reports that affect the airline operation
Application of Charter Flights including CAB and CAAP Permits
Assess and analyze potential issues to prevent delays of Aircraft.
Solve aircraft issue and plan to avoid disruption
Customer Service Satisfaction
Airlines and Aircraft Types:
o Eva Air (B747-400F, B747-400, A321, A330, B777-300) o Xiamen Air (B737-800, B787-800)
o Etihad Airways (B777-300, A330-300)
o Oman Air (A330-300)
o Korean Air Cargo (B747-400F)
o Singapore Airlines (B747-400F)
o China Airlines (B747-400F)
o Ethiopian Airlines (B788)
Inter Island Airlines
Assistant Flight Operations Officer
February 2014 – May 2016
Seminars and Trainings Attended:
o Dangerous Goods Awareness CAT 10 – Nov 18, 2016
o Safety Management System and Human Factors Training – Nov 18, 2016
o Flight Dispatching – February 2014
o Duties and Responsibilities of an Air Traffic Controller – February 2015
o Duties and Responsibilities of a Flight Dispatcher – February 2015 o Meteorology – February 2015
Skills and Qualifications:
o CAAP Licensed Flight Dispatcher
o Computer Literate
o Knowledgeable about Airlines and Flight Operation o Possess good attention to details and quality in work deliverance o Ability to meet deadlines
Languages:
o English
o Tagalog
References:
Mr. Jodrel Joe Victoriano
Senior Flight Dispatcher
Engr. Riel Caburnay
Civil Aviation Authority of the Philippines
Solpicio Illustre
Flight Dispatcher – Jetex
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