Erwin Jose Bernardo

**** *** ****** ***** ****, BC Canada V4B 4B6

778-***-****

adfonw@r.postjobfree.com

Work Experience

Service Supervisor [ OJT - Apprentice }

Alfredo's Steakhouse, Quezon City, Philippines

December 2, 2019 to present

Monitors inventory and delivery of goods/supplies

Overview of food presentation

Monitors punctuality/neatness of waiters and servers

Greet and welcome guest's / assist in guiding for table assignment

Assure and maintain food quality and good service

Attend to guest inquiries and complains

Branch Channel Manager

Security Bank Corporation - Manila, Philippines

November 2015 to October 2019

Identifies prospective customers, and/or refers customers with Personal Banking and/or more complex needs to appropriate personnel.

Understands the local market and proactively develops relationships with centres of influence.

Develops internal and external networks and referral sources to ensure ongoing growth of Banking business.

Answers inquiries and provides accurate information about business banking products and services.

Responds to information requests and follows established protocols.

Overview of daily Branch operations

Answers queries, resolve complains of clients

Coaches/motivates Bank personnel

Strategic planning for cross selling of Bank products and services

Prepares monthly reports for Bank profitability and audit reviews

Identifies emerging issues and trends to inform decision-making.

Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.

Provides input into the planning and implementation of operational programs.

Provides advice and guidance to assigned business/group on implementation of solutions.

Assistant Manager

Philippine Saving Bank – Manila, Philippines

June 2013 to October 2015

Resolves or escalates issues.

Develops and maintains long-term, profitable relationships and expands organization’s wallet share within the assigned portfolio.

Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

Monitors and tracks performance, and addresses any issues

. Independently examines credit transactions and related reporting (e.g. exception reports) for adherence to transactional policies and procedures.

Assistant Manager

Philippine Bank of Communication – Manila, Philippines

June 2009 to May 2013

Designs and produces regular and ad-hoc reports, and dashboards.

Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.

Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.

Leads or participates in defining the communication plan designed to positively influence or change behavior develops tailored messaging; and identifies appropriate distribution channels.

Provides advice and support with a focus on unique and complex credit transactions; provides day-to-day technical support for team members.

Teller Specialist

January 2004 to June 2009

Handles cash transactions of the Branch

Process and confirm check deposit

internal cross selling of Bank products

Ensure cash balance at the end of banking day

New Accounts Clerk

February 1999 to January 2004

Responsible for opening of client s account

Evaluate the needs of client for specific Bank product

Process Time deposit certificates/roll over and terminations

Generates monthly reports for accrual of interest per account

Property Custodian Clerk

January 1997 to February 1999

Handles inventory of Banks properties

Handles registration of Bank cars

Provides services to Branches with equipment needs

Ensures on time delivery of Bank forms and other supplies to Branches

December 1995 - January 1997

Freelance Photographer and Videographer

Education

Bachelors Degree in Business Administration – Computer Management

Colegio de San Juan de Letran - Manila, Philippines

October 1995

Skills

Business Planning (12 years)

Account Acquisition (12 years)

Strategic Planning (12 years)

Marketing/Sales ( 12 years)

Operation Manager (12 years)

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