Manager Assistant
Resume:
Erwin Jose Bernardo
**** *** ****** ***** ****, BC Canada V4B 4B6
**********@*****.**
Work Experience
Service Supervisor [ OJT - Apprentice }
Alfredo's Steakhouse, Quezon City, Philippines
December 2, 2019 to present
Monitors inventory and delivery of goods/supplies
Overview of food presentation
Monitors punctuality/neatness of waiters and servers
Greet and welcome guest's / assist in guiding for table assignment
Assure and maintain food quality and good service
Attend to guest inquiries and complains
Branch Channel Manager
Security Bank Corporation - Manila, Philippines
November 2015 to October 2019
Identifies prospective customers, and/or refers customers with Personal Banking and/or more complex needs to appropriate personnel.
Understands the local market and proactively develops relationships with centres of influence.
Develops internal and external networks and referral sources to ensure ongoing growth of Banking business.
Answers inquiries and provides accurate information about business banking products and services.
Responds to information requests and follows established protocols.
Overview of daily Branch operations
Answers queries, resolve complains of clients
Coaches/motivates Bank personnel
Strategic planning for cross selling of Bank products and services
Prepares monthly reports for Bank profitability and audit reviews
Identifies emerging issues and trends to inform decision-making.
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Provides input into the planning and implementation of operational programs.
Provides advice and guidance to assigned business/group on implementation of solutions.
Assistant Manager
Philippine Saving Bank – Manila, Philippines
June 2013 to October 2015
Resolves or escalates issues.
Develops and maintains long-term, profitable relationships and expands organization’s wallet share within the assigned portfolio.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Monitors and tracks performance, and addresses any issues
. Independently examines credit transactions and related reporting (e.g. exception reports) for adherence to transactional policies and procedures.
Assistant Manager
Philippine Bank of Communication – Manila, Philippines
June 2009 to May 2013
Designs and produces regular and ad-hoc reports, and dashboards.
Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.
Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
Leads or participates in defining the communication plan designed to positively influence or change behavior develops tailored messaging; and identifies appropriate distribution channels.
Provides advice and support with a focus on unique and complex credit transactions; provides day-to-day technical support for team members.
Teller Specialist
January 2004 to June 2009
Handles cash transactions of the Branch
Process and confirm check deposit
internal cross selling of Bank products
Ensure cash balance at the end of banking day
New Accounts Clerk
February 1999 to January 2004
Responsible for opening of client s account
Evaluate the needs of client for specific Bank product
Process Time deposit certificates/roll over and terminations
Generates monthly reports for accrual of interest per account
Property Custodian Clerk
January 1997 to February 1999
Handles inventory of Banks properties
Handles registration of Bank cars
Provides services to Branches with equipment needs
Ensures on time delivery of Bank forms and other supplies to Branches
December 1995 - January 1997
Freelance Photographer and Videographer
Education
Bachelors Degree in Business Administration – Computer Management
Colegio de San Juan de Letran - Manila, Philippines
October 1995
Skills
Business Planning (12 years)
Account Acquisition (12 years)
Strategic Planning (12 years)
Marketing/Sales ( 12 years)
Operation Manager (12 years)
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