Account manager

Nía-Marie Taylor 703-***-****

**********@*****.***

OBJECTIVE

To obtain a challenging position in a setting where I am given the opportunity to demonstrate my exceptional client service management.

SKILLS

Microsoft Office Suite, Power BI, Salesforce, Cosmos, and CRM.

Time Management, accuracy,and attention to detail.

PROFESSIONAL EXPERIENCE

Automotive Financial Corporation (AFC) – Dulles, VA 2018-2020

Dealer Service Specialist

Responsible for managing all aspects of independent auto dealers (Northern Virginia, Maryland, D.C and West Virginia region) accounts including but not limited to processing new applications, loan modifications and floor planning. Timely preparation of title reassignments, loan payoffs and monthly title and vehicle audits reconciliation. Liaison between auction houses and dealers in regards to receipt of title and funding.

Vector Security National Accounts – Dulles, VA 2015-2018

Customer Service Representative

Managing large amounts of inbound and outbound calls in a timely manner. Identifying customers' needs, clarifying information, researching every issue and providing solutions in regards to commercial security alarm systems.

Air France – Dulles, VA 2014-2015

Customer Service Agent

Assisted passengers with departure check in, issuing boarding tickets, and supervising the clients lounge. Monitored pre/post flight procedures in customs and ensured bags made it to their final destination. Provided onsite training to new employees as needed.

Turkish Airlines – Dulles, VA 2013-2014

Check-In Agent

Coordinated passengers travel by providing ticket information. Ensured passenger’s luggage was compliant with airline regulations. Responded politely to passenger complaints regarding ticketing and baggage handling. Monitored the size limitation guidelines for the carry-on baggage and check in luggage.

EDUCATION

Osbourn Park High School, Manassas VA Diploma 2013

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