Account representative/Warehouse Shipping Lead/Operations Supervisor
Resume:
Manuel Montenegro
**** ***** *****, ******, ** **571
*************@*****.***
Objective: To partner my customer service skills and Operations Supervisor experience in a creative environment, with the potential for long term stability and growth. Qualifications Summary:
12yrs experience in warehouse work, shipping lead, order fulfillment, order control, scheduling and releasing, tracking of workflow, Data entry, Able to drive all forklift equipment, excellent leadership and communication skills. Very Proactive and work well with other employees. Proficient in Microsoft word/Excel. Professional Experience
Avanquest Distribution Services Riverside, CA November 2013 - Present Job Title: 3PL Account Representative
Department: Order Control / Shipping.
I. SUMMARY:
The dedicated account representative acts as the primary point of contact for their assigned customers and is responsible for all account management and handling of customer transactions. The dedicated account representative is responsible for all functions of accounts management in processing customer orders using computer based software, knowledge of internet and interned based programs, communicating verbally, via telephone, and email with customers and with accuracy in a fast paced environment. In addition provide assistance to other team members in order to provide most accurate and helpful customer service. And finally, create and submit accurate financial reports to the company as well as to the customers. II. ESSENTIAL FUNCTIONS:
MAIN JOB TASKS AND RESPONSIBILITIES
● Answer calls, emails, and faxes in a professional timely and appropriate manner.
● Respond to customer inquiries and resolve customer complaints in a favorable manner.
● Research required information using available resources. Use of multiple internet based websites.
● Effectively investigate / escalate and resolve customer complaints and issues. EDUCATION AND EXPERIENCE:
● Proficient in relevant computer applications, data entry and keyboard skills.
● Microsoft office – MS Word, MS Excel.
● Knowledge of administration and clerical process. KEY COMPENTENCIES:
● Verbal skills in both English and Spanish, written communication skills.
● Problem analyses and problem solving.
● Organizational and attention to detail skills.
● Initiative and adoptability oriented.
● Resilience and stress tolerant.
● Excellent team player.
TMI –Products Incorporated Corona, CA February 2011- August 2013 Supervising and directing all staff in shipping and distribution. I was responsible for high level support as a Purchasing Scheduler/Coordinator. Highly focused and diligent problem solver. Successfully manage efforts associated with multiple supply and delivery locations, numerous SKU’s and supplier quality issues. I was recognized for contributing to bottom and top line growth. Oversee budgets, streamline operations. ModusLink Global Solution Center Riverside, CA August 2004-January 2011 Provide high-level support by supervising and directing all management interactions with shipping, order fulfillment and Purchasing
. Handled all accounts payable and receivable, outstanding invoices, budgeting, budget adherence and keeping accurate records, prepared budgets and financial statements, sales and marketing materials, working knowledge of legal issues affecting company rules and regulations, performed day to day administrative tasks; maintaining information files, processing paperwork, answering phones, analyzed and directed correspondence, filing, typing payroll functions, and trained personnel in all aspects of inputting procedures in computer systems. Chep Corporation Rancho Cucamonga, CA February 2003-July 2004
. Communicate with Chep logistics regarding problems and special needs, complete tax paperwork, complete shipping summary for daily workload reports, confirm carrier appointment date and time, create bill of lading for issues and returns, oversee forklift operators, photo copy production paperwork, receive and dispatch trucks, schedule all shipping and receiving appointments and set compliance daily. Trinity Property Consultants Newport Beach, CA October 2001-January 2003 Handled resident inquiries, responded to concerns, and alleviated delicate situations with professionalism and sensitivity. Created and updated reports for Manager.
. Input and prepared rental applications, prepared credit reports and submitted request for approval and renewals.
. Assisted and supported manager with all managerial duties and requests.
. Prepared and delivered 3 day notices, tracked rent collections and bank deposits.
. Provide potential residents with all initial support and property presentation at 3 communities.
. Responsible for maintaining 96% to 98% occupancy rate at all times. Increased occupancy in all 3 communities by 10% within 2 months.
Bankers Diversified Mortgage Orange, CA July 2000-September 2001 Loan Representative
. Completed credit inquiries, prepared contracts, payment history verification, employment history verification, income verifications and gathered all the necessary information from owners to transition their loan applications.
EDUCATION:
General Education
North View High School Covina, CA
. Diploma received for completion of required academic courses. References upon request:
Neal Peterson 801-***-**** ModusLink Operations Manager Jimmy Fredenburg 562-***-**** Avanquest Operations Supervisor Maria Ruiz 951-***-**** Trinity Property Senior Manager
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