Sales Operations Analyst

PHILLIP M. SMITH

Summary

Multifaceted business development professional with extensive experience managing sales operations. I have a record of bridging gaps among teams, utilizing multiple skill sets to accomplish organizational objectives.

Experience

CISCO SYSTEMS, INC. Research Triangle Park, NC

April 2019 – August 2020

Engagement Manager

Developed sales opportunities for enterprise customers by collaborating with salespeople, key stakeholders, technical consultants, delivery, and legal teams

Customized quotes, proposals, and contracts for Advanced Services and Business Critical Services; including networking, data center, collaboration, and security solutions

Maintained dozens of simultaneous projects and accelerated deals towards completion

Managed deal updates through organized communication for all parties involved

AEROCRINE, INC. / CIRCASSIA PHARMACEUTICALS, INC. Morrisville, NC

July 2016 – June 2018

Key Accounts Specialist

Tracked, reported, and analyzed sales data for Regional Key Account Directors to make well-informed business development decisions

Evaluated sales data against hospital network covered entities; to determine product install base for contracting proposals

Oversaw Key Account customer contract management and performance

June 2015 – June 2016

Field Support Specialist

Assisted the Key Account Manager with targeting, qualifying, conversion, and maintenance of Key Account customers with higher volume potential

Supported field team with account coverage (site visits and home office calls) and oversaw projects that strengthened field sales force operations

Facilitated sales operations functions for ordering, clinical support, and customer experience

December 2012 – May 2015

Inside Sales Specialist

Generated revenue by – soliciting and obtaining orders; understanding and interpreting customer needs; providing clinical information; developing accounts

Solely managed the Inside Sales department for the majority of 2014; surpassed aggressive year-end quota (department was responsible for 27.9% of total U.S. clinical business in 2014)

Developed the structure of the Inside Sales department for over two years, allowing for the company to expand to 5+ Inside Sales representatives in 2015

AMERICAN EQUITY MORTGAGE Cary, NC

February 2011 – November 2012

Mortgage Consultant

Refined phone sales skills by initiating calls to hundreds of homeowners and prospective homeowners on a weekly basis

Used knowledge of federal financing programs to help customers restructure their mortgage and find customized financial solutions

Processed files for compliance, according to federal and state mortgage licensing requirements

Education

North Carolina State University Raleigh, NC

August 2006 – December 2009

B.S., Business Administration; Spanish minor

WKNC 88.1 FM student radio: Operations Manager (April 2007 – April 2009)

N.C. State Student Media: Advertisement Consultant (November 2006 – December 2009)

Skills

Sales operations; data analysis; account management; contract management; site medical device training;

Microsoft Excel; Microsoft Dynamics NAV; Salesforce/Veeva; Tableau; Adobe Acrobat Pro/DC

145 Brier Crossings Loop, Durham, NC 27703 919-***-**** ***********@*****.***

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