Front Desk Office
Resume:
*** ******** *** ********* ** *****
*************@*****.***
AUG 12 1995
DAVID L. YOSHIOKA
SUMMARY OF QUALIFICATIONS
Capable of working independently, strong organizational skills, flexible and able to identify and resolve customer issues
Able to take initiative and provide total comfort and efficient service to guests
Innovative and effective problem solver
Proven and confident ability to relate to people and analytical and interpersonal skills
Excellent written communicative strong organizational and analytical
Intermediate knowledge with MS Office Excel, MS Office Word, PowerPoint application
Ability to work various shifts, weekends and holidays, efficiently
PROFESSIONAL EXPERIENCE
WALLMART – FORT WALTON BEACH FL - ASSEMBLER
OCTOBER 2019 2– JUNE 2020
ASSEMBLE
LAQUINTA INN AND SUITES LAS VEGAS – LAS VEGAS NV - NIGHT AUDITOR
MARCH 2019 – SEPTEMBER 2019
NIGHT AUDITOR
DIAMOND RESORTS – LAS VEGAS NV – CALL CENTER
CLUB AGENT
OCT 2018- March2019
Handles Timeshares Club, Embark, Amber, Monarch Grand Vacation and more acquired by Diamond resorts
Serves as overall point of contact for member’s account information
Creates, modifies, and cancels resort reservations and exchanges
Processes member account/reservation payments
Updates member account information
Educates members on benefits of THE Club
Completes detailed notes in comments area of member account after each interaction
Researches and resolves concerns and questions raised by members
Provides information to members as it relates to their account
Maintains expected reservation productivity including inbound and outbound reservations
Meets or exceeds required departmental expectations to be eligible for incentive programs
Identifies multiple membership products and services
Up-sells and books tours for prospective and current owners
Consistently demonstrates how we Love to Say Yes™ and maintains the highest standards of professionalism when interacting with management, fellow team members, and members
Handles blended inbound and outbound calls
Up-sells various products for THE Club
Completes all required Company trainings and compliance courses as assigned
Adheres to Company standards and maintains compliance with all policies and procedures
Performs other related duties as assigned.
Learning newer and newer offers and maintain notes and keep track on events and special offers
BEST WESTERN PLUS - HENDERSON -FRONT DESK ASSOCIATE
MARCH 2017 – NOVEMBER 2018
Develops and maintains office form and procedures, and assist with administrative task
Answers central telephone system and direct calls accordingly
Receives the public and answers questions, in person and by telephone; respond to inquiries from employees, citizens and others all others and refers, when necessary, to the appropriate person, official or department
Operates listed office machines as required
Prepare outgoing mail; sorts and distributes incoming mail
Duplicates and distributes materials
Composes, types and edits correspondence, reports, memoranda and other material
Assists to public with the use of department facilities
Maintain office supply inventory
Checked and confirmed identity of customers before giving them access to their room
BEST WESTERN PLUS – HENDERSON NV FRONT DESK AGENT NIGHT AUDITOR
MARCH 2017 – NOVEMBER 2018
Maintain guest register and enter all relevant details accurately.
Develops and maintains office forms and procedures, and assists with administrative task
Consolidate balances, enter adjusting entries on general ledger accounts
Prepare, print and store contingency reports
Generate authorization report, room rate discrepancy report, advance purchase and billing reports
Answers central telephone system and direct calls accordingly
Receives the public and answers questions in person and by telephone responds to inquiries from employees, citizens and others and refers, when necessary, to the appropriate person, official or department
Operates listed office machines as required
Prepares outgoing mail; sort and distribute incoming mail
Tidy, prepare and ensure the Lobby, Rest Rooms, Conference Room, Dining, Front Desk and guest area is ready for next business day
Duplicates and distribute materials
Composes, types and edits correspondence, reports, memoranda and other material
Assist public with the use of department facilities
Maintains office supply inventory
PIER ONE IMPORTS - LAS VEGAS NV -SALES ASSOCIATE
NOVEMBER 2016 - MAY 2017
Meeting and making a connection with customers, asking questions and listening to shopper’s needs, then giving option and advice on meeting those needs
Inspiring the customer to buy, celebrating the purchase, and creating a lasting positive impression of you, pier one, and the purchase
Maintaining selling floor presentations, and restocking them as needed
Handle all returns courteously and professionally
Responsible for achieving personal sales goals
Maintain a professional attitude with sincerity and enthusiasm reflecting Pier Ones’ commitment to our customer
Be knowledgeable of and perform sales support functions related to POS procedures
Develop product knowledge nu reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer
THE FRESH MARKET – MIAMI FL - COURESY CLERK / CASHIER
FEBRUARY 2016- AUGUST 2016
Delivered superior customer service greeting or assisting 200 daily customers and directing them to their desired items
Performed proper bagging techniques assisted customers in the store and loaded grocery bags into vehicles
Executed price checks found products for guests checked back stockroom for items and fulfilled other customer requests
Maintained store cleanliness addressed spills and sanitized required areas
Ran price checks retrieved products and returned stock to appropriate aisles
Transported groceries out to customers’ cars and loaded grocery bags into their vehicles
Collected more than 100 grocery carts from parking lot daily. Cleaned and dried soiled and wet carts
EDUCATION
B.S. HOTEL AND TRAVEL MANAGEMENT, ST. LOUIS UNIVERSITY, JUNE 2014- DECEMBER 2015
STUDENT COUNCIL – HOTEL AND TRAVEL MANAGEMENT
PROJECT:
SPEARHEAD – HOTEL AND TRAVEL MANAGEMENT WEEK
Lead- Inter collegiate Basketball tournament
Contact this candidate