Customer Care Service

Hayat Salem Abdullah Alkhulaqi

Address: Old Shahama, Abu Dhabi

Email address: **************@*****.***

Mobile: 052******* / 052*******

Personal Profile

Fresh accounting graduate, that is seeking an opportunity in any field but prefer in accounting and finance to exploit her skills, technical background, ability to work well with people. Looking forward to becoming part of a professional team to expand my knowledge and my skills in different aspects.

Education

Abu Dhabi University, Abu Dhabi, UAE 2015-2019

Bachelor of Business Administration in Accounting (GPA – 3.933) Minor degree in finance courses include: Principles of Finance, Managerial Finance, Financial Statement Analysis, International Finance, Management of Financial Institutions, and Computer Applications in Finance.

Al Shahama Secondary school, Abu Dhabi, UAE 2014-2015 Science track with a percentage of 95.5%

Experience

WOW EVENTS, Abu Dhabi August 2017-2019

Customer service in Go Yas duties included:

Entering new customer data

Give a brief explanation about the place and events

Checking the safety of the environment and the customers’ safety Summer internship, Al Ramz Capital, Abu Dhabi summer 2018 Duties include:

In customer care department:

o Finding the errors before opening a new account. o Answering the client’s phone calls.

o Filling the clients updated details to their account.

In finance and operations:

o Calculating different ratios (liquidity, profitability investors). o Calculating the gross profit and margin profit for three companies and compare between them.

In compliance:

o Checking the daily orders records to see if there is any missing or wrong information.

o Matching clients’ orders after listening to the records. Abu Dhabi University, Abu Dhabi spring 2017-2018

Course assistant for UC course duties include:

Improve student retention.

Impact the student grades positively.

Raise competence level of students.

Facilitate peer-to-peer mentorship.

Form faculty – student relations.

Increase academic excellence and interest of students. Abu Dhabi University, Abu Dhabi 2015-2017

Volunteered in the Learning Support Centre – LSC as a mentor for more than 40 hours. Achievements

Academic: Received certificate of excellence for being selected in the Dean’s List as honor student during the four years of studying.

Skills and Abilities:

Language:

Arabic: mother language.

English: second language.

IT:

Peachtree Complete Accounting® - SAGE software.

Microsoft office programs.

CPR and first aid:

Perform CPR (Cardiopulmonary Resuscitation)

Use an AED (Automated External Defibrillator)

Identify and care for bleeding

Care for burns

Bandaging and splinting

Personal Information

Nationality: Yemen

Visa status: Residence Visa (father’s sponsorship) Reference

Corazon Agripa

Academic Advisor, College of Business Administration, Abu Dhabi Campus, Abu Dhabi University, UAE

Tel: 025015751. Email: *******.******@***.**.**

Test Report Form ACADEMIC

NOTE Admission to undergraduate and post graduate courses should be based on the ACADEMIC Reading and Writing Modules. GENERAL TRAINING Reading and Writing Modules are not designed to test the full range of language skills required for academic purposes. It is recommended that the candidate's language ability as indicated in this Test Report Form be re-assessed after two years from the date of the test. Centre Number I_A_E_1_1_0 _ Date I 25/JUU2015 Candidate Number I 005414 Candidate Details

Family Name

First Name

Candidate ID

Date of Birth 09/04/1998 Sex (M/F) 0

Country or Region

of Origin

Country of YEMEN

Nationality

First Language ARABIC

Test Results

Listening Reading Writing

Administrator Comments

Scheme Code Private Candidate

Speaking

Administrator's

Signature

Date 06/08/2015

•• BRITISH

•• COUNCIL J.IELTS AUSlRAUA .id P

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Band

Score

CEFR

Level

Centre stamp Validation stamp

..

15AE005414ALKH110A

CAMBRIDGE ENGLISH

Language Assessment

ParI of Ihe Universily of Cambridge

Test Number Report Form I

The validity of this IELTS Test Report Form can be verified online by recognising organisations at http://ielts.ucles.org.uk

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