Sheila Mae Ortiz

+971-**-***-**** adfoh6@r.postjobfree.com

Abudhabi, United Arab Emirates

Education: BSBA Major in Marketing Management 2012

Experience: 7 Years

Nationality: Filipino

Age: 30 years old

Religion: Roman Catholic

Date of Birth: 06/07/1991

Visa Status: Cancelled Visa

PROFESSIONAL EXPERIENCE

With over all 4 years experience on Sales Industry and 3 years experience in administration who is seeking to find the opportunity to work in a challenging environment that will share my knowledge and skills to the company and learn new skills and develop more my abilities to the organization.

SKILLS

Software Skills:

Proficient in Microsoft Office Application (MS Excel, Word, Publisher, PDF & PowerPoint)

Can Operate Sales Force Automation (SFA) for retail data entry, encoding and inventory management

Can Operate Point of Sales Terminal (POS), VeriFone Machine for electronic payment device for credit cards and debit cards for cash handling

Can Operate Sales Force Automation (SFA) for retail data entry, encoding and inventory management

Knowledge in Computer designing regarding company logos, meetings and professional presentation

Interpersonal Skills:

Proven expertise in customer Service and resolving conflicts to establish positive atmosphere and maintain rapport.

Fluent in English command, both oral and writing, Beginner in Arabic Speaking

Ability to interact to People in Face to Face meeting, organizational thru verbal communication and delivers high standards of Customer Rapport

Knowledge on Hotel accommodations, overseas tours and visa processing

Ability to work on sales, reached the target quota and maintain the redundant customers

Ability to work under pressure, Flexible to do task like Field work duty or Indoor task.

WORK EXPERIENCES

Retail Sales Assistant in TOYS R Us

AL FUTTAIM COMPANY LLC

Dubai Festival City, P.O. Box. No. 152 Dubai UAE

November 2019 – July 2020

Branch Assigned: Dalma Mall, Mussafah & Deerfields Mall, Al Shahama

Scope of Work:

Responsible for the field of customer assisting their needs, customer questions, complaints about products & services

Responsible on opening the store, count the cash funds, till for cash registry, sales settlement up to closing the store

Able to memorize the function of each Toys, the recommended for the ages used, warranty services, series and how to assemble the product.

Responsible for replenishing the display and each pricing tag, especially Re-arranging the display when on sales offer and inventory management,

Waitress cum Cashier

Yin & Yang Chinese & Italian Restaurant

Cluster B, Jumairah Lake Towers, Dubai UAE

November 2017 – October 2019

Scope of Work:

Highly Responsible for cash handling using POS Machine terminal to input customers order as well as swiping cards payments and discounts

Familiarity with Online order such as TALABAT, ZOMATO, UBER EATS, CAREEM, DELIVEROO to track customers order and request.

Proven ability to “up Sell” Italian and Chinese Food to customers and Present menu and provide detailed information when customers have queries (e.g. portions of the food, ingredients and also potential allergies)

Resolve guest concerns, delivery order, phone queries and complaints in order to maintain positive atmosphere and maintain the redundant customers.

Able to memorize the menu and must be updated to new meal and clean the restaurant for the day to day routine

Call Center Agent

EMOVE FZCO Global Shipping & Distribution

Mazaya AA1 Tower, Jumairah Lake Towers, Dubai UAE

August 2014 – September 2017

Scope of Work:

Handles Air Freight (Import & Export)

Answering support queries via phone calls, emails, web and chat to ensure smooth sales process

Responding efficiently and accurately to callers, explaining possible solutions to ensure the clients feel satisfied and valued

Create and maintain filing system that supports information regarding freight overseas and local

Report to the high superior, Director of the Board meeting regarding the marketing strategies, complains for the shipment and make balance for the field of study and strategies

Resolve guest concerns, delivery order, phone queries and complaints in order to maintain positive atmosphere.

Able to memorize the menu and must be updated to new meal and clean the restaurant for the day to day routine

Saleslady for Fragrance & Cosmetics

ANSAR GALLERY MALL Doha, Qatar

June 2013 – June 2014

Scope of Work:

Handling and Selling of Perfumes such as Arabic luxury fragrance brand (e.g. Rasasi, Swiss Arabian, Al Haramain etc) and French luxury fragrance brand (e.g Dior, Chanel, Gucci, Tom Ford, etc) also selling scented arabic bricks bakhoor, incense burner. Handling and selling also Cosmetics brand such as Maybeline, Max Factor, Revlon, Essence, Borjouis etc. and promote to customer and assist them in the absence of Beauty Adviser

Explain and demonstrate the fragrance through actual application, inform how long the scent it will be lasted

Acknowledge customers in friendly manner, ability to do price tag changes when on sale offer and responsible for merchandising the items and inventory

Able to sell the Perfumery and cosmetics in professional selling skills and maintain clean and neat place area.

PART TIME JOB EXPERIENCES

Training Officer - Partimer

Bostoniica – Boston International Institute of Certifications & Assesments

IBN Battuta Gates Offices, Dubai UAE

Handling and Offering Training Programs for HR, Human Resource Management training such as CIPD, SHRM, aPHRi, PHRi, Business Analytics for Managerial work position and hospitality which is in focus on Society Growth, Employee Rewards, Assesment, Recruitment and OnBoarding for the total development of an employee, people and organization.

Holiday Travel Consultant- Partimer

Hayat Vacations – a Division of Hayat Loyalty Card Services LLC

Diera City Center, Dubai UAE

Responsible to offer Holiday or Tour Travel Package to people, recommended places for there special holiday they plan to spend, discuss their benefits and reason to stay and give their satisfaction to their holidays.

Responsible to be familiar on each countries, the beauty of the place, the accommodation or hotels stay, approximate timings of travel and best airline availability.

Responsible to be familiarize the different kind of Visas like Schengen visa, American Visa, Japan Visa, other Visas who need visa upon arrival, with visa and no visa.

Beauty Advisor of Max Factor & Revlon

Mawarid Trading Ltd.

Doha, Qatar

Handling & Selling Max Factor Brand and Revlon Brand of Make up and Cosmetics, Promote the product to achieve the target quota, make visual merchandising and launch the promotions.

Handle to do Make up tutorials to the customer and assist then to the counter for billing, achieve customer satisfaction and retain customer relationship

EDUCATIONAL BACKGROUND

Bachelor of Science in Business Administration Major in Marketing Management

Metro Manila College, Quezon City, Philippines

Graduated – Class of 2012

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