Customer Service Representative
Resume:
Godfrey Go
OBJECTIVE
To seek position that will utilize my fullest potential that will give opportunities to enhance my abilities and career growth for achieving the company's goal.
OVERVIEW
Customer services specialist with extensive financial experience for 8 years. Strong interpersonal skills with certification in retail/lease training and AAOS. Innovative problem solver; developed and implemented new service strategies to increase customer satisfaction by 100%.
CONTACT
Mobile:
EMAIL:
*******@*****.***
HOBBIES
Video games
Biking
Individual workouts (walking, exercise, running)
Dog breeding
Listening to music
EDUCATION
College 1999-2006
Bachelor of Science in Business Administration
Major in Business Management
Cebu Institute of Technology
N. Bacalso Ave
Cebu City
WORK EXPERIENCE
Accenture September 27, 2019- Present
Service Delivery Ops Associate
Key Responsibilities:
Interpret day to day business objectives and prepare execute operational practices work programs.
Perform data entry or other client related tasks in various systems, as required Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities Perform and or ensure completion of quality review.
Check on outgoing work Identify and assist with development of support materials for team.
Use Act as subject matter expert for team members, peers and or clients as assigned May.
Act as a point of contact for senior client representatives Develop and maintain knowledge of customer and customer specific business environment,
Customer Service Level Agreements and department s product s key performance requirements.
Demonstrate understanding of the customer s business needs or market and maintain high customer satisfaction ratings.
Follow up on incidents to ensure customer satisfaction.
Complete outbound customer contacts to resolve customer issues or recommend products services Assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction
Sykes Asia Inc. August 2010- July 31 2019
Customer Service Representative
We deliver world class customer service and build customer satisfaction and loyalty which provide effective and timely resolution of range of customer inquiries such as retail and leasing auto loans. And to be able to maximize positive outcomes through effective conflict resolution techniques, assist customers with online auto login issues and how to use Ally financial website. Knowledgeable in using Salesforce.
CHARACTER REFERENCE
Mr. Rommel Nolasco
Team Lead- Sykes
Mrs. Anna Maria M. Piedad
Analyst- WIPRO
Mr. Abel Zamora
Agent- Synchrony
Mr. Hans Jeffrey Coronel
SME (Subject Matter Expert)- Optum Global Solutions
Contact this candidate