Security Information

Derrick Owens 732-***-**** • ***********@*****.*** • Jackson, NJ

INFORMATION TECHNOLOGY ANALYST

~ Certified Epic Security Coordinator ~

Solutions-focused IT Professional 20+ years of diverse technology and technology project experience. Natural leader, experienced in successful implementation and management of complex organizational healthcare requirements and associated software while effectively controlling team tasks and productivity. Excellent verbal and written skills to allow effective communication across project-associated teams, managers, and stakeholders.

CORE COMPETENCIES

Information Security Project Management Team Leadership Productivity Management Data Migration Technical Documentation Problem Analysis & Resolution Sensitive Patient Data Confidentiality

CAREER HIGHLIGHTS

Administered and maintained large 15K end-user, multi-facility environment with 5 hospitals, numerous rehabilitation locations, and individual practices.

Hand-selected from peer group to train and certify as organization’s first and only Epic Security Coordinator to work in tandem with team members throughout Soarian Healthcare system to Epic (EMR) migration.

Managed and coordinated simultaneous project assignments for multiple consultants working on system technology tasks to ensure on-time within budget project tasks.

Worked extensively with overseas management groups to determine group requirements, document ongoing global essential business requirements, strategy, processes, and best practices.

PROFESSIONAL EXPERIENCE

IT Assistant Woodhaven Lumber & Millwork City, NJ 2016–Present

Provide technical assistance across 200+ internal team and group members. Monitor end-user requests, prioritize trouble tickets, test and diagnose root causes of reported problems to identify issues and failures, and implement lasting resolutions.

·Provide hands-on support to multiple teams and departments; troubleshoot and resolve computer failures, server, operating system, network, telecommunications, and data management issues.

·Plan infrastructure hardware, software, and patch installs and upgrades; configure systems and applications to meet business needs and ensure maximum production system and environment performance.

·Manage Active Directory (AD) accounts and ensure timely resolution of complex access and connectivity issues to minimize downtime and maintain end-user satisfaction and productivity.

·Research and evaluate emerging technology innovations, and recommend equipment and product purchases to drive overall security, stability, reliability, and systems compatibility improvements.

·Ensure continuous compliance across all defined IT security, policies, procedures, and best practices.

Security Coordinator Meridian Health System Neptune, NJ 2014–2016

Chosen to train and certify as organization’s first Epic Security Coordinator to work with other administration team members during Soarian Healthcare system to Epic (EMR) migration.

·Supported 15K+ end-user throughout migration from Soarian Healthcare system to Epic (EMR).

·Administered security and access across application and security teams to ensure end-user Hyperspace system access and allow appropriate project discovery phase security.

·Coordinated tasks related to system security tools, provider records within Epic, and associated EMR policies and processes.

·Worked with corporate compliance, risk governance, and identity and access management to ensure adherence to security rules compliance with patient confidentiality, integrity, and EMR data availability.

·Provided structure and guidance to administer and secure systems with end-user access restrictions and access approvals to specified individuals and groups.

·Satisfied project and organizational requirements with system design and first wave implementation completion 2 months ahead of project schedule.

Software Development Manager Geodis Wilson USA, Inc. Iselin, NJ 2002–2012

Functioned as Feasibility and Migration team member across massive system changes to aid in seamless global system data flow. Established and documented custom environment processes for organizations’ largest Mead Westvaco clients.

·Gathered internal business requirements for custom solution creation to resolve fatal system failures, virus outbreaks, and dataflow bottlenecks.

·Saved approximately $22K in monthly maintenance contracts and ad-hoc custom programming costs by assisting in team development and growth to include managing and meeting growing system demands.

·Developed functional specifications for IT Finance groups and defined Business Intelligence strategy and associated technology solutions for Global Finance and Corporate strategies alignment; held accountability for maintaining government regulatory and corporate global policy changes.

·Automated manual, time-consuming processes to drive gains in data tracking and accuracy, workgroup efficiency, and bottom-line profitability across daily billing report generation and distribution.

·Managed and developed financial reporting local accounting, monthly, quarterly, and annual Management Information System (MIS) processing.

·Created and maintained custom AS400 U.S. transportation forms and delivery orders using Crystal Reports and SQL Server 2008.

·Worked across global Project Management Office (PMO) initiatives to support U.S. regulatory deliverables; executed corporate and global processes, reported deadlines, bench-marked financial boundaries to enable resource and cost to projects allocation.

·Collaborated across dedicated software provider team, managed 8-10 analysts and programmers committed to custom ERP programming development and implementation needs.

TECHNICAL SKILLS

Epic (EMR), Hyperspace, Sub-templates, Provider Records, Reporting Workbench, Active Directory (AD), Mobile Iron, Mobile Devices, Terminal Services, Siemens Soarian, RightFax, UniUser, FootPrints Ticketing System, Outlook, Microsoft Office, Dameware, Remote Desktop, O365 Admin, O365 Webmail, Windows 7 & 10, Electronic Data Interchange (EDI), VoIP Phones (Yealink T27, T29G), Printers (Konica, Lexmark OCE, HP, Zebra, Dymo), Dell Systems, Chromebooks & Boxes, Android, Apple, Bistrack (Business Software for Construction Suppliers), Projector Maintenance (Optoma), G-Suite, VPN, Sonic Wall, Shift-4, Ingenico IS250 Pin Pads, GPS Insight, Google Docs, Google Sheets, Trend Micro Worry-Free Business Security Anti-Virus, Google Chrome, Google Cloud Print Mozilla Firefox, Internet Explorer, Scan to Desktop, Scan to Email, Open Office, Dell Digital Delivery, Garmin GPS Devices, Smart PSS, Team Viewer, UltraBac (Backups)

EDUCATION

Associate of Science in Computer Science Control Data Institute Southfield, MI

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