Administrative Assistant Customer Service
Resume:
AREA OF EXPERTISE
Office Management
Administrative Support
Reception Skills
Filing Systems
Customer Service
Operating tills
Stock Management
Time Management
Global Mindset
Team Work
Chat Support
CAREER STATEMENT
“My greatest strength is my ability to develop and maintain a close working relationship with customers. This allows me to gain an in-depth understanding of their individual needs and requirements. I can then deliver a professional response to them.”
PERSONAL DETAILS
Jelyn Tayao dela Cruz
Filipino
Abu Dhabi,
United Arab Emirates
jelyntayaodelacruz@ya hoo.com
JELYN TAYAO DELA CRUZ
Associate in Hotel and Restaurant Management
Admin Assistant / Receptionist / Customer Service Executive
******************@*****.***
PERSONAL SUMMARY
A highly competent, motivated with exceptional customer service skills and experience in working as part of a team in a busy office environment. Well organized and proactive in providing timely, efficient and accurate administrative support to office managers and work colleagues. Well presented, approachable and has the ability to establish good working relationships with a range of different people. Experienced in working under pressure, can follow instructions and also have the willingness to learn.
CAREER HISTORY:
LIZARD BEAR TASKING, INC (TASK US CALL CENTER)
23rd May 2018 – January 22, 2020
Supima 1, Malhacan, Meycauayan City, Bulacan, Philippines
Attending training in regards to chat support system
Outbound support for customer inquiries
Responding to emails
Reporting to supervisor for any complaints by the customer through calls
Preparing spiels for team to make sure we provide the best customer service
ADMINISTRATIVE ASSISTANT / SECRETARY
AL ATEED TECHNICAL CONSTRUCTIONS
16th September 2017 – Present
Navy Gate Area, Abu Dhabi, U.A.E.
Preparing labor salary through WPS
Filing staff documents / HR files
Records all ID information of staff
Following up with PRO
Statement of Account preparation.
Follow up and collecting checks to the corporates
Process invoices for goods and services that the company bought on terms.
Handles petty
Supervise and record operating expense of the company.
Receive and record invoices and arrange payments.
Monthly cash flow statement preparations.
Maintaining and manage all accounting records including source documents.
Managing emails, calls and preparing company letters.
ADMINISTRATIVE ASSISTANT/ RECEPTIONIST CLOUD9 PET HOTEL & CARE
22nd October 2012 – 10th March 2015 Khalifa City A, Abu Dhabi, U.A.E.
• Manage cashier area, receiving payments by cheques, cash and card transactions (POS)
• Assisting PRO for staff documents needed for visa and health card application
• Processing payroll monthly/WPS.
• Recruiting new staff.
• Attending all incoming and outgoing calls / emails and re-routing them to relevant parties.
• Meeting and greeting visitors ensuring they are signed in and inducted.
• General administration duties, photocopying, filing, etc.
• Dealing with any enquiries at the reception
• Ensuring that the reception area is tidy and clutter free.
• Operating a computer system and switchboard.
• Prepare staff roster schedule.
RECEPTIONIST MIR GEN CONT & GEN MAINT LLC
20th August 2011 – 26th July 2012 Abu Dhabi, U.A.E
Answer questions and provide directions if needed.
Responding to all emails by other contractor.
Managing checques, personally withdrawing and depositing payments at the bank
Collecting mails at Empost.
KEY SKILLS AND COMPETENCIES
• Excellent telephone manner and customer service skills.
• Can offer warm and friendly greeting to visitor.
• Ability to produce consistently accurate work even whilst under pressure.
• Ensuring an efficient running and operation of the Reception desk.
• Self-motivated, proactive and hard working.
• Ability to listen and anticipate.
• Computer literate, able to use Microsoft Office.
• Ability to maintain confidentiality.
• Ability to multitask and manage conflicting demands.
• Excellent communication skills to build working relations with customer.
• Tactfully handling client complaints.
ACADEMIC QUALIFICATION
Associate in Hotel and Restaurant Management
Centro Escolar University 2006 – 2008
I hereby certify that the above information is true and correct to the best of my knowledge.
Jelyn Tayao dela Cruz
Applicant
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