Customer Service Sales

RESUME

HANANE BOATAHAR

Mob: 052-***-****

Email: *********@*****.***

Sharjah – UAE

Career Objective:

An enthusiastic self-motivated individual with excellent communication skills. I have the ability to take responsibility and work as part of a team. More than 7Years experience in customer service and sales. I am looking for a challenging and responsible role in a reputable organization where I can apply my current skills and knowledge as well as take on new opportunities for continuous growth. I am quality and customer focused with drive to achieve result.

Education:

Diploma in France Language.

Courses and Training:

Successfully Completed CITIZEN brand orientation program. CITIZEN watches Gulf Co. April 2017

Successfully Completed the brand, product, technical & operational training for watches & accessories (ESCADA, AIGNER,GANT,POLICE,CERRUTI) Swiss Watch Group FZE. January 2017

Sales & Marketing Course

Atlas Hotel November 2010

Furla and Swiss Group Luxury Training

Dufry Duty free Feb 2018

Employment History:

Sales Associate

Dec-01-2014 to Recent

Sharjah Airport Dufry Duty free

Nov-01-2013 to Nov-01-2014

Sharjah Golf & Shooting Club Customer Service.

Dealing with perfumes and high quality products and very well-known brand.

Deliver a unique service.

Daily inventory basis.

Handling cash

Receiving stocks.

Merchandizing the displays.

Maintain the daily sale budget

Receptionist cum Admin Assistant

Dec 2006 to May 2013

Morocco Atlas Hotel

In charge for receiving customers concern calls. Assist walk in customer’s and get their needs. Ding reports and handling cash.

Secretary

Aug 2000 to Nov 2006

Morocco

Maintaining files, Handling incoming and outgoing calls. Fixing appointments. Attending visitors, updating and reporting and job details. Skills and Attributes:

Hardworking and result-driven individual

Responsible and can works well under pressure

Fast learner and flexible

Excellent in customer service

achievements:

Responsible for providing exceptional customer service.

Raised customer satisfaction scores from 65% to 89% in the 1st year. Personal Profiles:

Date of Birth : 19-01-1973

Sex : Female

Marital Status : Single

Nationality : Morocco

Visa Status : Free zone

Languages Known:

Arabic

English

French

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Hanane Boatahar

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