Senior Customer Service Executive

CURRICULUM VITAE(CV)

Mrs.REKHA

D/o-GAJENDERCHOWDHARY

Mob:-875*******

EmailId:-************@*****.***

CARREROBJECTIVE:-

Seeking a career in an environment which offers me challenging opportunities,sothatIcanutilizemyabilities,learningskillstocontributetowardsthegrowth. EDUCATIONQUALIFICATION:-

EDUCATIONALQUALIFICATIONS

EXPERIENCE:-

1.NICInstitute

Designation:-Counselor

Period:-May2012ToAug2016.

2.SafexpressPvt.Ltd.

Designation:-CSExecutive.

Period:-Aug2016ToApr2018.

3.ParekhIntegratedServicePvt.Ltd

Designation:-COPExecutive.

Period:-May2018Tocurrentdate.

QUALIFICATION NAMEOFTHE

BOARD/UNIVERSITY

PERCENTAGE YEAROF

PASSING

10TH CBSE,NewDelhi 69% 2010

12TH CBSE,NewDelhi 59% 2012

GRADUATION MahatmaGandhi

University(Meghalaya)

63.05%

2015

DUTIESANDRESPONSIBILITIES:-

Organizedcustomersinformationaboutproductsandservices,takeorders,andprocess returns.

Maintainingapositive,empatheticandprofessionalattitudetowardcustomersatall times.

Acknowledgingandresolvingcustomercomplaints.

Processingorders,forms,applications,andrequests.

Keepingrecordsofcustomerinteractions,transactions,commentsandcomplaints.

Providingfeedbackontheefficiencyofthecustomerserviceprocess.

Solvingcustomerrelatedproblemsandquires.

COMPUTERSKILL:-

M.sword,excel&ppt.

DiplomainComputerapplication.

HOBBIES:-

Readingbooks,WatchingTV,listeningmusic.

PERSONALSKILS:-

StrongCommunicationandinterpersonalskills.

Leadershipquality.

Positiveattitude.

Hardworkingandresultoriented.

Teamplayer.

Disciplined.

Punctuality.

PERSONALPROFILE:-

Name :-Rekha

Father’sname :-Mr.GajenderChowdhary

Mother’sname :-Mrs.Jaiveeri

Gender :-Female

DateofBirth :-1

st

Apr.1994

MaritalStatus :-Unmarried

Nationality :-Indian

LanguageKnown :-Hindi&English.

PermanentAddress :-H.No.A36,StreetNo-24,MolarbandExtn.Badarpur-110044. Mob:-875*******.

DECLARATION:-

Iassurethatifgivenachancetoworkwithyourorganization/company.Icanprove myworthandalsothattheabovefactsaretrueofmyknowledge. Place:-

Date:-

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