Customer Service Officer Adminstrative Officer/assistant
Resume:
IFEOLUWA RACHAEL BABATOPE
No *, Ayetoro Street, Oluseyi – Eleyele, Ibadan, Oyo State.
Phone: +234**********. E-mail: ************@*****.*** PROFILE
I am a graduate of law who is willing to acquire skills necessary for the successful accomplishment of any task given. I am a resourceful and purpose-driven individual, always determined to achieve set goals. I am a team player who believes in effectively getting work done with communication and cooperation. I believe there is no realistic, lawful task that cannot be accomplished. My principle is that no matter how demanding and challenging an assignment is, there is always a way round it. I consider it dignifying and honorable to deliver my best in service. EDUCATION
Institution Year Certificate Obtained
Nigerian Law School, Lagos. 2016 B.L.
Lagos State University, Ojo, Lagos. 2013 LL. B.
St. Helen's Unity Secondary School, Ondo. 2007 West African School Certificate. MEMBERSHIPS
• Member, Nigeria Bar Association.
• Member, International Federation of Women Lawyers (FIDA) Nigeria.
• Member, Christian Lawyers Fellowship of Nigeria (CLASFON) WORK EXPERIENCE
Rachael’s Cakes and Confections – Admin and Customer Relations Officer February 2017 till date.
• Carries out efficient documentation and record keeping.
• Interacts with customers and provides high quality customer service, physically and virtually.
• Functions as the contact person for all queries, bookings and enquiries from customers.
• Facilitates crisis management and proffers sustainable solutions to complaints of aggrieved customers.
• Works in supervisory capacity; orchestrates training and development for staff and apprentices.
• Ensures resourceful day to day logistic services.
• Works with smart and best practices in dealing with customer grievances. Primewaterview Holdings Limited, Lagos – Legal Officer August 2016 – January 2017.
• Drafted, negotiated and revised legal documentation for various transactions.
• Conducted due diligence for transactions, including land and corporate searches.
• Provided company secretarial duties which includes but are not limited to keeping relevant company records and taking minutes of meetings.
• Regularly liaised with clients and counterparties on transactions.
• Provided legal advisory services to the organisation on compliance with relevant laws, regulations and associated matters.
• Facilitated Conflict resolution and crisis management. Ministry of Justice (Dept of Legal Drafting), Imo. – Legal Associate January 2015 – November 2015
• Drafted court processes and other relevant legal documents.
• Brief writing, legal opinions and preparation of letters.
• Regularly prepared minutes of official meetings. Madu and Madu, Lagos. – Extern June 2014 – July 2014
• Prepared first draft of letters and other legal documents on behalf of clients.
• Liaised with clients on behalf of the firm.
• Conducted legal research and formulation of case theories for several cases. SKILLS
• Customer service and relations.
• Excellent communication (oral and written).
• Crisis management and conflict Resolution.
• Good interpersonal skills.
• Efficient service delivery.
• Time management and organizational skills.
• Attention to detail and concern for accuracy.
• Analytical and problem-solving skills.
• Proficiency in the use of Microsoft Word, Microsoft Excel and Microsoft Power Point.
• Legal research, drafting and documentation.
LANGUAGES AND PERSONAL INTERESTS
• Fluent in English and Yoruba
• Interests include travelling, writing, singing and listening to music. REFEREES
1. Prof. Abiola Sanni,
Faculty of Law, University of Lagos,
Akoka.
Lagos.
*******@*****.***
2. Dr. Kayode Oyende,
Faculty of Law, Lagos State University,
Ojo.
Lagos.
*********@*****.***
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