Customer Care Sales Representative
Resume:
Sally Omar
Sally Omar
Customer care agent **nd street, 3rd district, 6 of October city, Giza, Egypt
****.*****.****@*****.***
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Skills ● Communication
●Ability to Work Under Pressure
●Decision Making
●Time Management
●Self-motivation
●Conflict Resolution
●Leadership
●Teamwork
●Creativity
●Adaptable (work in changing environment)
●Quick Learner
●Able to Build Relationships
●Loyal and Discreet (maintain confidentiality)
●Flexible
●Responsible
●Efficient
●Computer and Internet Skills
●Written and Verbal Communication
●Organizational Skills
●Multi-tasking
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Experience
Vodafone International services- Vodafone Ireland / sales representative
January 2020 – present
Rejoind Vodafone Ireland staff again as a sales representative for mobile services
Uber Egypt/ Customer care agent
December 2018 – January 2020, Cairo, Egypt
Joined Uber staff as a customer care agent, worked in SSA cross support team in app support and in May 2019 I joined the Phone support team.
Vodafone International services- Vodafone Ireland / Knowledge
Expert- on floor support
February 2018 - December 2018, Giza, Egypt
Was responsible for providing on floor support, plan and provide any system or knowledge update, collecting samples for the common daily issues.
Air France - KLM airlines / over the phone ticketing - aftersale agent
November 2017 - February 2018, Giza, Egypt
Providing support over the phone to customers all over the world as they are planning their trips and aftersales help services
Vodafone International services - Vodafone Ireland / Customer care agent - Tech agent
April 2015 - November 2017, Giza, Egypt
Joined Vodafone Ireland first as a customer care agent in billing department later on after 3 months I was upgraded to assist also with the tech/billing team
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Education
Faculty of Commerce Tanta University / Bachelor degree
September 2010 - July 2014, Gharbia, Egypt
Took the accounting major in my last year in college and for the other 3 years studied all commerce sections.
22nd High school
September 2007 - July 2010, K.S.A
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