Manager Customer Service

Aඅൽඋ ඇ Jඈඌൾ

Herndon, VA ***** 703-***-**** ******.****@******.***

Experienced reliable Warehouse Logistics Manager with over 14 years of experience managing shipping, receiving, distribution and inventory operations.

Efficiently oversee warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for effective high-volume fulfillment and supply chain management.

Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Warehouse Management

Operations management

Supervisory Skills

Logistics

Customer Service

Inventory Management

Data Analysis

Budgeting

Financial Management

Organizational Skills

Analytical Skills

Team building

Building Effective Relationships

MS Office proficient

Communication Skills

Warehouse Logistics Manager, 04/2020 to Current

Safran Cabin Inc – Sterling, Virginia

Oversaw warehouse staff and maintained efficiency in fast-paced environment. Created and enforced detailed organization processes to increase quality service standards. Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.

Offered expertise in inventory management and current stock levels to internal teams to facilitate accuracy and product availability.

Collaborated with other departments (production, repair, sales, quality, engineering and customer service) ensuring all demands are met on daily operation Facilitated physical W2W inventory efficiently

Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

organized and hazard-free.

Warehouse Logistics Manager, 01/2013 to 02/2020

Panalpina Inc – Sterling, Virginia

Built continuous improvement culture that attracted and retained high-performing employees while reducing costs

Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels

Saved over $0.5M by implementing warehouse floor space optimization as cost-saving initiatives and creating fresh new approaches to long-standing problems Expedited resolutions of shipping errors and packaging mistakes Implemented (LogEx) several logistics continuous improvement strategies to improve processes, systems, culture and behavior. (e.g. 5S, Gemba, A3, Productivity tools, etc..) Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels. (Lean approach) Coordinated dispatching of 4 drivers to accomplish daily pick-up & delivery requirements. (Panalpina drivers & 3PT drivers)

Managed vendor relationships to support supply chain and maintain product quality Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records Cleaned and maintained warehouse in compliance with OSHA safety standards Received deliveries and processed all incoming shipments by scanning packages and updating orders in WMS

Recorded information, shortages and discrepancies to keep records current and accurate Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement. (5S approach)

Kept warehouse clean and organized to maximize team efficiency and productivity Managed product staging to efficiently transfer items between receiving, storage and shipping locations Created agenda, materials and communications for team meetings Improved profit margins by streamlining operations and workflow and negotiating new vendor contracts for materials and supplies

Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked

Operated forklifts and other transportation vehicles to move merchandise to and from target destinations Accurately recorded inventory levels to support completion of order requests and audits Assistant Warehouse Manager, 11/2005 to 01/2013

WSC Inc. - 3PL (Panalpina Inc) – Sterling, VA

Managed resource allocation and scheduling of all employees. Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.

Adhered to industry best practices for warehousing, material handling and documentation. Created and enforced detailed organization processes to increase quality service standards. Recorded information, shortages and discrepancies to keep records current and accurate. Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.

Supervised warehouse operations by managing 25 employees. Acted as liaison between company departments and warehouse teams. Oversaw daily operations and shipping and handling processes. Trained employees on equipment operation and safety protocols. Oversaw warehouse staff and maintained efficiency in fast-paced environment. Managed scheduling and task delegation for 25-member warehouse team. Associate of Arts: Aircraft Mechanics, 05/2004

Manassas Aviation Institute - Manassas VA

Associate of Science: Aircraft Powerplant Technology, 04/1990 Philippine Aeronitical Institute Institute - Manila, Philippines English - Fluent in speaking, reading and writing

Tagalog- Native fluency (Philippines)

Growing Teams to Perform 2013 - Panalpina Academy

Lean Competency System Level 1b 2014 - Panalpina Academy/ Cardiff Univ. LogEx (Logistics Excellence) Bronze Level 2014 - Panalpina's Continuous Improvement Platform OSHA 30 hour General Industry Course 2015 - Health & Safety Institute Basic Finance Training 2015 - Panalpina Academy

Warehouse Optimization 2017 - Certificate of Excellence Award Steering Success 2019 - Panalpina Academy

LogEx (Logistics Excellence) Silver Level 2019 - Panalpina's Continuous Improvement Platform Eൽඎർൺඍ ඈඇ

Lൺඇ ඎൺ ൾඌ

Cൾඋඍ ൿ ർൺඍ ඈඇඌ / Aർ ൾඏൾආൾඇඍඌ

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