Customer Care Service
Resume:
CURRICULUM-VITAE
ISHA SHARMA (BAGGA)
Delhi-110085
Cell = +919*********
Email: **************@*****.***
Objective
To work with intelligence and leadership quality for the achievement of organizational Goals and put my serious efforts in the growth and nourishment of company and having all rounder personality. Education Qualification:
Graduate (B.A. Pass) from Delhi University (2009)
XII Passed from C.B.S.E (2006)
Xth Passed from C.B.S.E (2004)
Professional Qualifications
Basic knowledge of Computers from Satellite Foundation, Nishkam Bhawan, Raja Garden, New Delhi.
Knowledge of Tally 9.1 version from RCSM, Moti Nagar, New Delhi. Computer Literacy
MS Office(MS Word, Excel)
Internet
Tally 9.1
Professional Working Experience:
Presently working with Krish Auto Motors Pvt. Ltd. (Maruti authorized service center) as a Sr. Customer Care Executive from Nov 2017 to August 2020 Job Profile
Keep Pick & drop register update manually on daily basis, which is audited/checked by Maruti Head office auditors.
Gave the service reminders call to the customer when their service is due.
Punch the customers’ record online in DMS (Data Management System) whose service has been done.
Worked with M/s. T.R Sawhney motors Pvt. Ltd. (Maruti authorized service center) as a Sr. Customer Care Executive (Nexa) from May 2016 to May 2017. Job Profile
Keep Pick & drop register update manually on daily basis, which is audited/checked by Maruti Head office auditors.
Gave the service reminders call to the customer when their service is due.
Punch the customers’ record online in DMS (Data Management System) whose service has been done.
Worked with M/s. AAA Vehicleades Pvt.Ltd. (Maruti authorized service center) as a Customer Care Executive from May’12 to Jan’16.
Job Profile
Keep Pick & drop register update manually on daily basis, which is audited/checked by Maruti Head office auditors.
Gave the service reminders call to the customer when their service is due.
Punch the customers’ record online in DMS (Data Management System) whose service has been done.
Inform to the customers about service camps.
Generate the calling data of SMR (Service Marketing Report) Customers, unique customer, and not visited customer.
Worked with M/s. Thakar Chemicals Ltd. as a Account assistant. (May” 09 to May “12 Job Profile
Handling all type of Accounting works i.e.
Working on ERP System.
Preparing Cash Receipt.
Preparing Vouchers (Bank Payment, Bank Receipt, Cash Payment, Cash Receipt, Journal vouchers)
Customer, Vendor & Bank Reconciliation.
Preparing Cheques.
Preparing C’ form (Purchase) form & F’ form (Stock Transfer).
Persuasion with Suppliers & Customers on day to day basis.
Maintaining File Record of company’s dealers & distributors and suppliers. Personal Skills
Teamwork Skills
Problem solving skills
Listening and learning skills
Ability to deal with problem diplomatically
Good Communication skills
Quick learner
Good negotiator
Creativity and dedication
Highly motivated and eager to learn new things.
Personal Strength
Dynamic and Aggressive.
Enthusiastic.
Optimist.
Positive Thinking
Open to any challenging work
Dedication and sincerity towards work
Good learner by observation
Hard working and self confidence.
Other official works
Drafting of letters
To send and receive mails
Personal Information
Date of Birth : 2nd August, 1987
Husband Name : Mr.Tarun Bagga
Nationality : Indian
Gender : Female
Marital Status : Married
Languages Known : Hindi, English & Punjabi
Hobbies : Listening music, Watching Cricket and Shopping. Date:-
Place: New Delhi.
(ISHA SHARMA)
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