Spa Manager

Narcisa Miercan

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Curriculum Vitae

Personal details:

Name - Narcisa Miercan

Date of birth - 01/05/1981

Nationality - Romanian

Status - Married

Email - *******.*******@*****.***

Mobile - +974-****-****

Work Experience

Slow Time Suite, Naufar Wellness and Recovery – Doha, Qatar Web site - www.naufar.com

Position held - Spa Manager

Dates - June 2016 – present

Main activities and responsibilities:

• Oversee and coordinate pre-opening operations for Spa and Salon facilities including two Haircut Stations, three Manicure / Pedicure Stations, one Beauty Room, four Treatment Rooms, one indoor Therapy Pool, Thermal Area with Steam Room, Sauna, Arctic Room and Hammam.

• Manage all aspects of daily operations.

• Manage budget, costs, and revenue reports.

• Monitor the Spa and Salon services for appropriate and risk assessed patients.

• Integrate the patient’s Spa experience within the Naufar recovery programs.

• Provide an ideal environment that is intended to stimulate a positive state of being.

• Establish the Spa as a therapeutic space and make valid contributions to treatment outcomes. Nysa Spa, Hyatt Regency Dubai Creek Heights – Dubai, UAE Web site - www.dubaicreek.regency.hyatt.com

Position held - Assistant Spa Manager

Dates - January 2015 – February 2016

Main activities and responsibilities:

• Coordinate pre-opening operations for 3.500sqm Spa facilities including Unisex Gym with two Studios, Ladies only Gym, two outdoor Swimming Pools, Kids Club, Thermal Area with Hammam and Rasul, six single Treatment Rooms and two Couple Suites.

• Created and wrote SOPs, Training Protocols and Training Manuals.

• Development and implementation of Menu of Services and Membership programs.

• Responsible in performing the purchasing, inventory, monthly consumption, and monthly statistics.

• Responsible for interviewing, hiring, training, coaching and evaluating the staff.

• Responsible for daily attendance sheet, monthly schedule and annual leave plan. Narcisa Miercan

2

Yusmy Day Spa – Ramnicu Valcea, Romania

Web site - www.yusmyspa.ro

Position held - Spa Operations Manager

Dates - June 2007 – December 2014

Main activities and responsibilities:

• Maintaining and improving customer relations through advertising, promotion and organizing theme according to the season.

• Responsible for interviewing, hiring, and training Spa staff.

• Responsible for compiling the treatments menu and website.

• Having the ability to convey messages to the team, receive, interpret and give feedback, have a very positive guest-service oriented attitude, possessing professionalism and diplomacy in dealing with subordinates, peers and guests.

• Management of special request and complaints.

• Ensure all services are being carried out in a professional, correct, and efficient manner. Eden Spa – Bucharest, Romania

Web site - www.edenspa.ro

Position held - Senior Spa Therapist

Date - March 2007- May 2007

Main activities and responsibilities:

• Perform various types of massages, face and body treatments.

• Maintain constant high level of professionalism within the team.

• Training the staff on new procedures and practices.

• Performing retail sales to improve the Spa revenue. The Spa, Jordan Valley Marriott Resort & Spa – Dead Sea, Jordan Web site - www.marriott-jordanvalley.com

Position held - Spa Therapist

Dates - January 2004 – January 2007

Main activities and responsibilities:

• Perform various types of massages, face and body treatments using different techniques.

• Maintain high standards of service, hygiene, and safety.

• Assure retail shop assistance and cover reception when needed.

• Provide warm, friendly and proactive service to each and every guest encountered. Education

National Academy of Physical Education and Sports of Bucharest, Romania Field of study: Physiotherapy University

Title of education - Physiotherapist

Dates - 1999-2003

Mircea cel Batran College, Ramnicu Valcea, Romania Field of study: High School

Title of education - Physical Education and Sports Instructor / Teacher Dates - 1995- 1999

Narcisa Miercan

3

Personal skills and competences

Key skills - Spa Concepts and branding

- SWOT, competition, and feasibility analysis

- Marketing initiatives and implementation

- Financial reporting and budgeting

- Teambuilding and training

Organizational skills - Excellent organizational skills and experience in administrative tasks

- Outstanding interpersonal and communication skills

- Delights in being part of, as well leading, motivating, training, and developing successful teams

- Excellent customer service skills

- Attention to details

Technical skills

- Able to train body treatments, facials, various types of massage, hammam, manicure / pedicure

- Experienced in various skincare lines: Phytomer, Charme d’Orient, Ila, ESPA, Pevonia Botanica, Germaine de Capucinni, Bleu&Marine, Algologie, Omorovicza, Elemental Herbology, Gentleman’s Tonic, Les Sense de Marrakech, CACI

Computer skills

Languages

- Microsoft Office, Spa Soft, Reservation Assistant, MindBody, Scala, Lotus Notes, FMC, iEMR, Opera

- Romanian: mother tongue

- English: fluent written and spoken

Qualities - I am a passionate, focused, and reliable person

- Great regard for the workforce, concern for quality, guest satisfaction and revenue.

Driving license - International category B

References - Available upon request

Contact this candidate